WFM Manager

Job Title: Workforce Management (WFM) ManagerLocation: Gurugram, HaryanaShift Timing: US Shift (Night Shift)Employment Type: Full-time / Work from OfficeInterested folks can share their CV- Call About the Role:We are seeking an experienced Workforce Management (WFM) Manager to lead and oversee all aspects of forecasting, scheduling, capacity planning, and...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

Responsible to manage real time performance First point of contact for all service-related escalations such as call routing, technical glitches, unscheduled absence RTQM, Intraday reporting ,AUX/ACW/BREAKS & SHIFTSClient Interaction Required Candidate profileMin. 2 years exp. as a WFM Analyst/RTA/MIS in a BPOBasics of WFM like SL,AL, abandoned etc. along...

Key Skills RequiredStrong knowledge of WFM tools (e.g., NICE, IEX, Genesys, Avaya, Verint, Aspect).Expertise in real-time monitoring, SLA management, and schedule adherence.Analytical mindset with proficiency in Excel (V-lookups, Pivot Tables, MIS reporting).Ability to manage pressure and take fast decisions in real-time.Strong communication and coordination...

Role & responsibilitiesExpert level understanding of Workforce management principles and Tools such as Erlang C etc.Extensive experience with forecasting, planning, and scheduling within the contact center environment in Both inbound, Outbound and Non voice channels. Across Multi / Omni Channel environments.Comfortable and quick working in PPT,...

Location: Gurgaon Min Exp: 3+ YearsAvailability: Immediate to 15 daysRoles and Responsibilities RTAMonitor and manage service level agreements as per SOW of the process.Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely manner.Monitor Agent & Site level activities...

About NirvasaWe are India's first multispeciality digital health clinic.More than 8 million patients across India feel empowered with Nirvasa's end-to-end digital healthcare platform.Nirvasa has been at the forefront of transforming primary healthcare digitallyby enabling patients to receive accurate, comprehensive, and customised treatments and care.We...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

Oversees and has full responsibility over all operational support aspects of the contact centerMust facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedureMay monitor the implementation and execution of all training programs across the contact centerOversees all aspects of contact...

We're Hiring: Real-Time Analyst – Workforce Management (WFM)Location: GurgaonRole: Real-Time Analyst (RTA)Experience: Minimum 3 years in RTA (IC Role)CTC: Up to ₹8 LPAShift: 24x7 (5 working days)Transport: Two-way cab providedResponsibilities:Monitor service levels and agent performance in real time across sites.Manage staffing adjustments and...