Real Time Analyst

2 days ago

Gurgaon, Haryana, India ENHANCE PLUS CONSULTANT Full time ₹ 6,00,000 - ₹ 8,00,000 per year

We're Hiring: Real-Time Analyst – Workforce Management (WFM)

Location: Gurgaon

Role: Real-Time Analyst (RTA)

Experience: Minimum 3 years in RTA (IC Role)

CTC: Up to ₹8 LPA

Shift: 24x7 (5 working days)

Transport: Two-way cab provided

Responsibilities:Monitor service levels and agent performance in real time across sites.Manage staffing adjustments and communicate intraday changes.Generate and update reports on KPIs, shrinkage, and occupancy.Collaborate with WFM and operations for real-time updates and actions.Requirements:Strong communication skills (English – B2 level or higher).Proficiency in MS Office and Workforce tools (Avaya, ACD, etc.).Graduate or equivalent qualification.

Interested candidates with relevant RTA experience can share their profiles at

Job Type: Full-time

Pay: ₹600, ₹800,000.00 per year

Work Location: In person

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