Real Time Analyst

We're Hiring: Real-Time Analyst – Workforce Management (WFM)Location: GurgaonRole: Real-Time Analyst (RTA)Experience: Minimum 3 years in RTA (IC Role)CTC: Up to ₹8 LPAShift: 24x7 (5 working days)Transport: Two-way cab providedResponsibilities:Monitor service levels and agent performance in real time across sites.Manage staffing adjustments and...

Tools: Advance Excel, Basic Knowledge RTA, WFMShift: US Shift (Work from Home)Job Title: Real Time AnalystJob Summary:Role: Real Time Analyst (RTA)/WFMGrade: IIExperience: 3 yrs in WFM, with at least 1 yr in RTM team.ACD Tool exposure: InContact preferred, but any other ACD exposure would also do.WFM tool Exposure: Calabrio preferred, but other WFM tool...

Job Description:Job Title: RTA Analyst (Real-Time Analyst)Location: GurgaonJob Type: Full-TimeReports To: Real-Time Analyst (RTA) Job Summary:The RTA Analyst, also known as a Real-Time Analyst Analyst, assists the Real-Time Analyst (RTA) in monitoring and optimizing the real-time performance of a call center, with a specific focus on leveraging Verint and...

Monitor and manage service level agreements as per SOW of the process. Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely manner.

Real Time Analyst (RTA) – Workforce Management AnalystPosition OverviewWe are seeking a detail-oriented and proactiveReal Time Analyst (RTA)to join our Workforce Management (WFM) team. The RTA will be responsible for monitoring, managing, and optimizing workforce performance in real time to ensure service levels, staffing efficiency, and business...

We are looking for a highly skilled and experienced Real Time Adherence Executive to join our team. The ideal candidate will have a strong background in CRM/IT Enabled Services/BPO and excellent communication skills.Roles and ResponsibilityManage and maintain accurate records of customer interactions and transactions.Provide exceptional customer service and...

Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...

About Ayesha Bot:Ayesha Bot is India's first emotionally intelligent AI humanoid digital human that sees, listens, speaks, and feels like a real person. By combining cutting-edge AI, 3D modeling, lifelike motion design, and real-time rendering, we bring humanoid characters to life for robotics, holographic displays, and web platforms. This digital assistant...

MNC COMPANY OPENINGS SME- Work Force Management-Real Time Analyst(RTA)– GurgaonExperience 3+Years|Skills- RTALocation:GurgaonUPTO- 6LPA /

Company DescriptionPropGrow is a transformative force in the real estate investment industry, specializing in Gurgaon's residential and commercial property markets. We provide personalized, data-driven guidance tailored to investor goals and end-users' lifestyles to simplify the investment process. Leveraging advanced technology and data analytics, PropGrow...