Hiring - WFM - RTA - Gurugram

Responsible to manage real time performance First point of contact for all service-related escalations such as call routing, technical glitches, unscheduled absence RTQM, Intraday reporting ,AUX/ACW/BREAKS & SHIFTSClient Interaction Required Candidate profileMin. 2 years exp. as a WFM Analyst/RTA/MIS in a BPOBasics of WFM like SL,AL, abandoned etc. along...

MNC in GurgaonHiring for Team Leader WFM RTAIC RoleCTC UPTO 8 LPA based on Experience & Last CTCRequire 3+ Years Experience in WFM RTARequire Excellent Communication SkillsShifts 24*7• Intraday real time monitoring of service levels for all queues at all sites 24/7/365• Real time monitoring of associates performance from all teams at all sites• Real...

MNC in GurgaonHiring for Team Leader WFM RTAIC RoleCTC UPTO 8 LPA based on Experience & Last CTCRequire 3+ Years Experience in WFM RTARequire Excellent Communication SkillsShifts 24*7 Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real...

Hello,Hiring for WFM RTA Role Gurgaon.Note : No work from HomeNo HybridImmediate JoinersIC Role.Mandatory exp in WFM RTAMIS Candidates not eligible.Designation:Analyst RTAJob Description:Role and Key Responsibilities:Intraday real time monitoring of service levels for all queues at all sites 24/7/365Real time monitoring of associates performance from all...

We're Hiring: Real-Time Analyst – Workforce Management (WFM)Location: GurgaonRole: Real-Time Analyst (RTA)Experience: Minimum 3 years in RTA (IC Role)CTC: Up to ₹8 LPAShift: 24x7 (5 working days)Transport: Two-way cab providedResponsibilities:Monitor service levels and agent performance in real time across sites.Manage staffing adjustments and...

Job Title: Workforce Management (WFM) ManagerLocation: Gurugram, HaryanaShift Timing: US Shift (Night Shift)Employment Type: Full-time / Work from OfficeInterested folks can share their CV- Call About the Role:We are seeking an experienced Workforce Management (WFM) Manager to lead and oversee all aspects of forecasting, scheduling, capacity planning, and...

Location: Gurgaon Min Exp: 3+ YearsAvailability: Immediate to 15 daysRoles and Responsibilities RTAMonitor and manage service level agreements as per SOW of the process.Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely manner.Monitor Agent & Site level activities...

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Hiring Agent For lead generationLocation-GurugramHike on last drawnBoth side cab+Meal+IncentivesImmediate Joiner required

Real Time Analyst (RTA) – Workforce Management AnalystPosition OverviewWe are seeking a detail-oriented and proactiveReal Time Analyst (RTA)to join our Workforce Management (WFM) team. The RTA will be responsible for monitoring, managing, and optimizing workforce performance in real time to ensure service levels, staffing efficiency, and business...