Hiring For WFM Real Time Analyst(RTA)

We're Hiring: Real-Time Analyst – Workforce Management (WFM)Location: GurgaonRole: Real-Time Analyst (RTA)Experience: Minimum 3 years in RTA (IC Role)CTC: Up to ₹8 LPAShift: 24x7 (5 working days)Transport: Two-way cab providedResponsibilities:Monitor service levels and agent performance in real time across sites.Manage staffing adjustments and...

Hello,Hiring for WFM RTA Role Gurgaon.Note : No work from HomeNo HybridImmediate JoinersIC Role.Mandatory exp in WFM RTAMIS Candidates not eligible.Designation:Analyst RTAJob Description:Role and Key Responsibilities:Intraday real time monitoring of service levels for all queues at all sites 24/7/365Real time monitoring of associates performance from all...

MNC in GurgaonHiring for Team Leader WFM RTAIC RoleCTC UPTO 8 LPA based on Experience & Last CTCRequire 3+ Years Experience in WFM RTARequire Excellent Communication SkillsShifts 24*7 Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real...

MNC in GurgaonHiring for Team Leader WFM RTAIC RoleCTC UPTO 8 LPA based on Experience & Last CTCRequire 3+ Years Experience in WFM RTARequire Excellent Communication SkillsShifts 24*7• Intraday real time monitoring of service levels for all queues at all sites 24/7/365• Real time monitoring of associates performance from all teams at all sites• Real...

RTA -WFM JDProvide support and maintenance to existing management information systems (MISGood Knowledge of RTA WFM Macros Attrition Reports ShrinkageCreate and maintain Management reports including end-of-month, quarterly, and annual reports used by various departments. Automate and schedule report generation. Maintain a Business Analytics program for...

Key Skills RequiredStrong knowledge of WFM tools (e.g., NICE, IEX, Genesys, Avaya, Verint, Aspect).Expertise in real-time monitoring, SLA management, and schedule adherence.Analytical mindset with proficiency in Excel (V-lookups, Pivot Tables, MIS reporting).Ability to manage pressure and take fast decisions in real-time.Strong communication and coordination...

Real Time Analyst (RTA) – Workforce Management AnalystPosition OverviewWe are seeking a detail-oriented and proactiveReal Time Analyst (RTA)to join our Workforce Management (WFM) team. The RTA will be responsible for monitoring, managing, and optimizing workforce performance in real time to ensure service levels, staffing efficiency, and business...

1 year workforce experience ( RTA or greater )Knowledge of ACDExperience in Workforce scheduling toolsAvaya ACDIntraday real time monitoring of service levels Contact - Shruti

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