RTA Analyst

Hello,Hiring for WFM RTA Role Gurgaon.Note : No work from HomeNo HybridImmediate JoinersIC Role.Mandatory exp in WFM RTAMIS Candidates not eligible.Designation:Analyst RTAJob Description:Role and Key Responsibilities:Intraday real time monitoring of service levels for all queues at all sites 24/7/365Real time monitoring of associates performance from all...

Job Description:Job Title: RTA Analyst (Real-Time Analyst)Location: GurgaonJob Type: Full-TimeReports To: Real-Time Analyst (RTA) Job Summary:The RTA Analyst, also known as a Real-Time Analyst Analyst, assists the Real-Time Analyst (RTA) in monitoring and optimizing the real-time performance of a call center, with a specific focus on leveraging Verint and...

Role Overview:The Real-Time Analyst (RTA) is responsible for monitoring, managing, and optimizing real-time workforce performance to ensure service level and productivity goals are met. The RTA works closely with operations, workforce planning, and scheduling teams to balance staffing and call volume effectively.Key Responsibilities:Monitor real-time queues,...

MNC COMPANY OPENINGS SME- Work Force Management-Real Time Analyst(RTA)– GurgaonExperience 3+Years|Skills- RTALocation:GurgaonUPTO- 6LPA /

Real Time Analyst (RTA) – Workforce Management AnalystPosition OverviewWe are seeking a detail-oriented and proactiveReal Time Analyst (RTA)to join our Workforce Management (WFM) team. The RTA will be responsible for monitoring, managing, and optimizing workforce performance in real time to ensure service levels, staffing efficiency, and business...

Tools: Advance Excel, Basic Knowledge RTA, WFMShift: US Shift (Work from Home)Job Title: Real Time AnalystJob Summary:Role: Real Time Analyst (RTA)/WFMGrade: IIExperience: 3 yrs in WFM, with at least 1 yr in RTM team.ACD Tool exposure: InContact preferred, but any other ACD exposure would also do.WFM tool Exposure: Calabrio preferred, but other WFM tool...

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RTA -WFM JDProvide support and maintenance to existing management information systems (MISGood Knowledge of RTA WFM Macros Attrition Reports ShrinkageCreate and maintain Management reports including end-of-month, quarterly, and annual reports used by various departments. Automate and schedule report generation. Maintain a Business Analytics program for...

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**Real Time Workforce Management Supervisor** The RTA Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate...

Posting Description JOB DESCRIPTION WFM Analyst Work Location Gurgaon Your Impact As A Workforce Management Analyst The Workforce Management Analyst is responsible for ensuring daily tasks are delivered to meet service levels for our clients with a particular focus on forecasting in the contact center space The role requires the ability to work in a...

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and...

JOB DESCRIPTION WFM Analyst Work Location Gurgaon Your Impact As A Workforce Management Analyst The Workforce Management Analyst is responsible for ensuring daily tasks are delivered to meet service levels for our clients with a particular focus on forecasting in the contact center space The role requires the ability to work in a fast-paced environment and...

RTM Supervisor Real Time Management (RTM) Supervisor as part of the Global Workforce Management team (WFM) is responsible for leading a team of Real Time Analysts who are engaged in real time resource management of in-center and remote teammates. Establishes effective relationships with internal and external partners including Business Operations, WFM...

Position Type Full time Type Of Hire Experienced relevant combo of work and education Education Desired Bachelor s Degree Travel Percentage 1 - 5 Are you curious motivated and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology Our talented people empower us and...