WFM Assistant Manager

1 week ago

Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Oversees and has full responsibility over all operational support aspects of the contact center
  • Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure
  • May monitor the implementation and execution of all training programs across the contact center
  • Oversees all aspects of contact center quality issues and support systems implementation and management
  • May be responsible for multiple contact centers
  • Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects
  • Shares best practice and advice to the co-workers in the professional area
  • Not only generates own workload but outlines directions to others
  • Can supervise and coordinate lower-level specialists being single point of contact in complex matters
  • Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team
  • Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope
  • Manages a mixed team of Specialist and Support jobs, with full employee lifecycle responsibility.

  • Wfm Manager

    2 weeks ago

    Gurgaon, Haryana, India Advatix Apac Logistics Full time ₹ 6,00,000 - ₹ 18,00,000 per year

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  • WFM Manager

    4 days ago

    Gurgaon, Haryana, India Taskus Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    8+ years of WFM experienceWill lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.Will use your expertise in forecasting and budgeting, staff scheduling, employee...

  • WFM RTM Manager

    4 days ago

    Gurgaon, Haryana, India Taskus Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAsMin of 8+ years of experience in WFM departmentAbility to demonstrate and articulate understanding of key workforce management conceptsProficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint,...

  • Forecasting Manager- WFM

    4 days ago

    Gurgaon, Haryana, India TP Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Summary:The Workforce Management (WFM) Manager is responsible for overseeing and optimizing all aspects of workforce planning, scheduling, and real-time management.This role involves leading a team of WFM professionals, developing and implementing strategies to improve staffing efficiency, and ensuring that operational needs are met while maintaining...

  • WFM Lead

    1 week ago

    Gurgaon, Haryana, India Globiva Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Lead Workforce Management (WFM)Company: GlobivaLocation: Gurgaon (Sector 18)Work Mode: Work From Office (WFO)Working Days: 6 Days (Fixed/Rotational Off as per policy)About the RoleWe are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure...

  • WFM Analyst

    4 days ago

    Gurgaon, Haryana, India Airbnb Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

  • WFM Analyst

    1 week ago

    Gurgaon, Haryana, India Airbnb Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

  • Hiring For SME-WFM

    2 days ago

    Gurgaon, Haryana, India Manning Consulting Full time ₹ 40,00,000 - ₹ 65,00,000 per year

    Location: Gurgaon & PuneMin Exp: 3+ YearsSalary: Upto 6.5LPAAvailability: Immediate to 15 daysWork from officeUS ShiftsRoles and Responsibilities RTAMonitor and manage service level agreements as per SOW of the process.Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely...

  • Hiring For WFM Real Time Analyst(RTA)

    1 week ago

    Gurgaon, Haryana, India Onpoint Corporate Services Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

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  • Opening For WFM Specialist with top MNC

    2 weeks ago

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