WFM RTM Manager

Job Title: Lead Workforce Management (WFM)Company: GlobivaLocation: Gurgaon (Sector 18)Work Mode: Work From Office (WFO)Working Days: 6 Days (Fixed/Rotational Off as per policy)About the RoleWe are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure...

Email your resume to or call/WhatsApp us at Role and Key Responsibilities:The Point of Contact for forecasting.Updates the forecast with monthly/weekly actual data and suggested improvements based on trend analysisRefine forecasting scenarios and generate the final forecastRefines and captures data to be used as input to the modelsDesigns and develops...

Job DescriptionWe're seeking a detail-oriented and analytical individual to join our team as a Workforce Management (WFM) Real-Time Analyst (RTA). This role requires the ability to manage and analyze data in real-time, providing insights to ensure that our operations are running smoothly and efficiently.The successful candidate will be responsible for...

Job DescriptionReady to build the future with AIAt Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global...

Tools: Advance Excel, Basic Knowledge RTA, WFMShift: RotationalJob Title: Real Time AnalystJob Summary:Role: Real Time Analyst (RTA)/WFMGrade: IIExperience: 3 yrs in WFM, with at least 1 yr in RTM team.ACD Tool exposure: InContact preferred, but any other ACD exposure would also do.WFM tool Exposure: Calabrio preferred, but other WFM tool exposure would also...

We are looking for a motivated and detail-oriented individual to join our team as a Workforce Management (WFM) Executive.This entry-level role is ideal for fresh graduates or candidates with 1 year of experience. Good knowledge of Excel required. Required Candidate profileYou will support real-time monitoring, scheduling, and reporting activities to ensure...

Job DescriptionAnalytics Business Partner, Route to MarketMumbai/DelhiFull TimeSalesResponsibilitiesWhat to Sell?Accountable for RTM Solution portfolio:Define which products are core to RTM portfolioArticulate how each of the RTM products brings unique client benefitsEnsure RTM portfolio profitability is understood & improved over timeIn addition the person...

Key Accountabilities:WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity PlanningProven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environmentDemonstratable experience in the...

Generate short and long-term forecasts, incorporating business impacts. Knowledge of R/ Python, Excel / Tableau & Power BI tools is a must with high proficiency.Designation: Manager I, Forecasting Location: GGN Years of Experience: Mini. 8 years

Workforce Management ProfessionalWe are seeking an experienced Workforce Management professional to join our team in a Gurugram-based role.Key Responsibilities:Utilize WFM expertise in operations planning, life insurance, or financial services domains.Develop and implement effective workforce strategies to drive business growth.Requirements:3-5 years of...