WFM RTM Manager

Job Title: Workforce Management (WFM) ManagerLocation: Gurugram, HaryanaShift Timing: US Shift (Night Shift)Employment Type: Full-time / Work from OfficeInterested folks can share their CV- Call About the Role:We are seeking an experienced Workforce Management (WFM) Manager to lead and oversee all aspects of forecasting, scheduling, capacity planning, and...

8+ years of WFM experienceWill lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.Will use your expertise in forecasting and budgeting, staff scheduling, employee...

Job Summary:The Workforce Management (WFM) Manager is responsible for overseeing and optimizing all aspects of workforce planning, scheduling, and real-time management.This role involves leading a team of WFM professionals, developing and implementing strategies to improve staffing efficiency, and ensuring that operational needs are met while maintaining...

Job Title: Lead Workforce Management (WFM)Company: GlobivaLocation: Gurgaon (Sector 18)Work Mode: Work From Office (WFO)Working Days: 6 Days (Fixed/Rotational Off as per policy)About the RoleWe are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure...

RTM & A&M Practice Sales Specialist, SA&I Job Description Analytics Business Partner, Route to Market Mumbai/Delhi Full Time Sales Responsibilities 1) What to Sell? Accountable for RTM Solution portfolio: Define which products are core to RTM portfolio Articulate how each of the RTM products brings unique client benefits Ensure...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

Analytics Business Partner, Route to MarketMumbai/DelhiFull TimeSalesResponsibilities1) What to Sell?Accountable for RTM Solution portfolio:Define which products are core to RTM portfolioArticulate how each of the RTM products brings unique client benefitsEnsure RTM portfolio profitability is understood & improved over timeIn addition the person would also...

Job Description Analytics Business Partner, Route to Market Mumbai/DelhiFull TimeSalesResponsibilities1) What to Sell? Accountable for RTM Solution portfolio: Define which products are core to RTM portfolio Articulate how each of the RTM products brings unique client benefits Ensure RTM portfolio profitability is understood & improved over time In...

Tools: Advance Excel, Basic Knowledge RTA, WFMShift: US Shift (Work from Home)Job Title: Real Time AnalystJob Summary:Role: Real Time Analyst (RTA)/WFMGrade: IIExperience: 3 yrs in WFM, with at least 1 yr in RTM team.ACD Tool exposure: InContact preferred, but any other ACD exposure would also do.WFM tool Exposure: Calabrio preferred, but other WFM tool...