WFM Manager

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAsMin of 8+ years of experience in WFM departmentAbility to demonstrate and articulate understanding of key workforce management conceptsProficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint,...

Role & responsibilitiesLead and manage a team of WFM Analysts, Planners, and Real-Time Analysts.Develop and maintain short-term and long-term forecasting models based on historical data, business inputs, and seasonality.Create efficient staff schedules that balance employee preferences, business needs, and service level targets.Monitor real-time performance...

Job Description:The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance...

Job Title: Lead Workforce Management (WFM)Company: GlobivaLocation: Gurgaon (Sector 18)Work Mode: Work From Office (WFO)Working Days: 6 Days (Fixed/Rotational Off as per policy)About the RoleWe are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure...

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Email your resume to or call/WhatsApp us at Role and Key Responsibilities:The Point of Contact for forecasting.Updates the forecast with monthly/weekly actual data and suggested improvements based on trend analysisRefine forecasting scenarios and generate the final forecastRefines and captures data to be used as input to the modelsDesigns and develops...

Job DescriptionReady to build the future with AIAt Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global...

Key Accountabilities:WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity PlanningProven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environmentDemonstratable experience in the...

Senior Analyst WFM Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You'll doAnalyst is accountable to do the tactical...

We are inviting applications for the role of Manager, Work Force Management (WFM)Location-GurugramResponsibilities•       Will act as a liaison between the GCC and Site WFM teams.•       Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis•     ...