Hiring For SME-WFM

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Responsible to manage real time performance First point of contact for all service-related escalations such as call routing, technical glitches, unscheduled absence RTQM, Intraday reporting ,AUX/ACW/BREAKS & SHIFTSClient Interaction Required Candidate profileMin. 2 years exp. as a WFM Analyst/RTA/MIS in a BPOBasics of WFM like SL,AL, abandoned etc. along...

Key Skills RequiredStrong knowledge of WFM tools (e.g., NICE, IEX, Genesys, Avaya, Verint, Aspect).Expertise in real-time monitoring, SLA management, and schedule adherence.Analytical mindset with proficiency in Excel (V-lookups, Pivot Tables, MIS reporting).Ability to manage pressure and take fast decisions in real-time.Strong communication and coordination...

MNC in GurgaonHiring for Team Leader WFM RTAIC RoleCTC UPTO 8 LPA based on Experience & Last CTCRequire 3+ Years Experience in WFM RTARequire Excellent Communication SkillsShifts 24*7 Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real...

Roles & ResponsibilitiesLead end-to-end WFM strategy across multiple business units, ensuring alignment with organizational objectives and client SLAs.Govern forecasting, capacity planning, and scheduling practices, ensuring accuracy, scalability, and consistency across teams.Partner with senior leadership, Finance, and HR to align workforce strategies with...

We're Hiring: Real-Time Analyst – Workforce Management (WFM)Location: GurgaonRole: Real-Time Analyst (RTA)Experience: Minimum 3 years in RTA (IC Role)CTC: Up to ₹8 LPAShift: 24x7 (5 working days)Transport: Two-way cab providedResponsibilities:Monitor service levels and agent performance in real time across sites.Manage staffing adjustments and...

OverviewThe Leadership Recruiter is responsible for hands-on recruitment of Director and Sr. Director roles, focusing on their assigned markets/functions and serving as the Global Executive Recruitment Team's market Subject Matter Expert. The role combines deep expertise in executive search with regional knowledge to deliver exceptional talent acquisition...

Please fond the below details for Cognizant SME – RTRLocation: HyderabadLevel: SMEImmediate JoinerExperience: 4+ Years

Job Description:What Will You Do?Create, maintain and update capacity plans including timing of hiring and analysis on attrition, shrinkage and other factors impacting capacitySupport operations in planning of vacations, training, and other eventsSupport the creation of an annual staffing budget forecastCollect, manipulate, and analyze data related to...

Join our TeamAbout this opportunity:The Working at Height SME ensures that all Ericsson field, construction, and integration activities involving work at height are performed safely, compliantly, and in accordance with Ericsson's Target Zero principles, local legislation, and customer requirements.The SME will serve as a technical expert, trainer, and...