Specialist - WFM

7 days ago

Gurgaon, Haryana, India Sun Life Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description:

What Will You Do?

  • Create, maintain and update capacity plans including timing of hiring and analysis on attrition, shrinkage and other factors impacting capacity
  • Support operations in planning of vacations, training, and other events
  • Support the creation of an annual staffing budget forecast
  • Collect, manipulate, and analyze data related to capacity, supply, and demand
  • Gather information from operations on project impacts, other factors that could impact planning or work volumes
  • Calculate optimal staffing levels based on forecasts, capacity models, and business constraints
  • Measure, assess and communicate variation from plan, including analysis of the cause and impact to KPIs of those differences
  • Help to balance staffing needs across different business units
  • Work within a team to provide analysis, insights and recommendations to senior business leaders to help them recognize areas of opportunity and drive evidence-based operational decisions
  • Work with forecasters, schedulers, and intraday analysts to refine plans and ensure continuity of resourcing
  • Provide project teams with process recommendations, workload/staffing forecasts, costs as required to support changes.
  • Look for ways to innovate and improve processes in a Continuous Improvement environment

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