Implementation-Conversion Analyst Senior Specialist

6 days ago

Gurgaon, Haryana, India FIS Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Technology

Travel Percentage :

0%

  • What you Bring

  • Previous 8-12 years of experience delivering and managing large scale technical contact center implementations.
  • Knowledge in the following areas is critical: RPA, CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD
  • Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus.
  • Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc.
  • Working knowledge /Implementation Experience of RPA tools (UiPath, AA 360 etc., NICE inContact)
  • Working knowledge /Implementation Experience of Amazon Web Services (AWS) / Azure
  • Must have good commercial judgment and be capable of working in an aggressive delivery environment.
  • Proven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX Transformation
  • Cross domain experience includes Payments, Banking Financial Services.
  • Experience in handling different kinds of Contact Center process solutions like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk
  • In-depth knowledge of contact center and BPO processes.
  • Must demonstrate a high level of technical expertise and experience.
  • Strong analytical skills, being able to perform ROI / CBA analysis.
  • Superior people skills
  • Exceptional presentation and demo capabilities
  • Strong verbal/written communication skills
  • Self-motivated, highly organized, and team-oriented

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

Added bonus if you have:


• 1-year of customer service experience


• 1-year experience working in a high-volume call center


• Excellent customer service skills that build high levels of customer satisfaction 

What we offer you


•A competitive salary with attractive benefits including private medical and dental coverage insurance


•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities


•A modern work environment and a dedicated and motivated team


•A broad range of professional education and personal development opportunities


•A work environment built on collaboration and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Implementation-Conversion Analyst Senior Specialist

    2 days ago

    Gurgaon, Haryana, India FIS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of TechnologyTravel Percentage :0%What you BringPrevious 8-12 years of experience delivering and managing large scale technical contact center implementations.Knowledge in the following areas is critical: RPA, CTI, Agent Desktops, Chatbot,...

  • Technical Specialist Analyst

    1 week ago

    Gurgaon, Haryana, India RBS Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Join us as a Technical Specialist AnalystThis is a rewarding opportunity for a passionate and driven analyst to join our businessWe'll look to you to use your specialist technical knowledge to solve business problems and produce working solutions that will make a difference to our customers and the bankHone your technical expertise in a collaborative, agile...

  • Technical Specialist Analyst

    3 hours ago

    Gurgaon, Haryana, India Natwest Digitalx Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join us as a Technical Specialist AnalystThis is a rewarding opportunity for a passionate and driven analyst to join our businessWell look to you to use your specialist technical knowledge to solve business problems and produce working solutions that will make a difference to our customers and the bankHone your technical expertise in a collaborative, agile...

  • Client Implementation

    4 days ago

    Gurgaon, Haryana, India LanceTech Solutions Pvt Ltd Full time ₹ 10,00,000 - ₹ 12,00,000 per year

    Title: Client Implementation & Onboarding Specialist- US ProcessLocation: Gurugram—Fully OnsiteShift: 6:30PM to 3:30AMImmediate Joiners would be given preference.About the RoleThe Client Implementation Specialist supports the onboarding of new clients onto the Retain platform. You'll ensure data accuracy, smooth system setup, and a seamless go-live...

  • Senior Business Analyst

    2 weeks ago

    Gurgaon, Haryana, India Knowledgetics Research Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    A Senior Business Analyst will work with experienced analysts to support their efforts in market segment studies (research and analysis of new and existing markets), competitor benchmarking and profiling, and evaluation of prospective partners and customers. The ideal candidate must be a team player who will be responsible for working with client's data in...

  • Implementation Specialist

    2 weeks ago

    Gurgaon, Haryana, India Skill Veda Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job description:Location: Gurugram, IndiaCompensation: 5 LPA-8 LPA (Including PF and PGDM monthly fees of INR 6,666)Eligibility Criteria:• This role is only for graduates, post graduate candidates shouldn't apply• You should have exceptional spoken and written English communication• You will be doing PGDM along with this job role, this is mandatory and...

  • Brand Specialist

    4 days ago

    Gurgaon, Haryana, India Numoo HR Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Job Title:Online Reputation Management (ORM) Analyst/ SpecialistLocation:Gurugram, Delhi NCRHybrid roleExperience:2 YearsSalary:₹40,000 per monthAbout the RoleWe are hiring anORM Analystto join our dynamic team in Gurugram. The ideal candidate should come from amarketing or advertising agency backgroundand have hands-on experience in managing, tracking,...

  • Senior Business Analyst

    2 weeks ago

    Gurgaon, Haryana, India Lean IT Inc. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We're Hiring: Senior Business Analyst (8+ Years Experience) Are you an experienced Business Analyst with a passion for driving change in the financial crime (AML/KYC) domain? We're looking for a Senior BA who can bridge business and technology to deliver impactful solutions.Primary Skills (Mandatory):8+ years' experience as a Business AnalystStrong verbal &...

  • Senior Specialist, Product Management

    4 days ago

    Gurgaon, Haryana, India Mastercard Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Senior Specialist, Product Management Overview:Senior Specialist, Product Management – Operational Reports CommercialisationOverviewThis Senior Specialist role in Product Management will support the commercialisation and sales expansion of Operational Reports across one of the five global regions. The role will focus on driving product adoption,...

  • Partnership Specialist

    2 weeks ago

    Gurgaon, Haryana, India Antara Senior Living Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Employee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...