Specialist - WFM (Intraday)

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

Responsible to manage real time performance First point of contact for all service-related escalations such as call routing, technical glitches, unscheduled absence RTQM, Intraday reporting ,AUX/ACW/BREAKS & SHIFTSClient Interaction Required Candidate profileMin. 2 years exp. as a WFM Analyst/RTA/MIS in a BPOBasics of WFM like SL,AL, abandoned etc. along...

Job Title: Workforce Management (WFM) ManagerLocation: Gurugram, HaryanaShift Timing: US Shift (Night Shift)Employment Type: Full-time / Work from OfficeInterested folks can share their CV- Call About the Role:We are seeking an experienced Workforce Management (WFM) Manager to lead and oversee all aspects of forecasting, scheduling, capacity planning, and...

Location: Gurgaon Min Exp: 3+ YearsAvailability: Immediate to 15 daysRoles and Responsibilities RTAMonitor and manage service level agreements as per SOW of the process.Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely manner.Monitor Agent & Site level activities...

Job Description:The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance...

Job Description:What Will You Do?Create, maintain and update capacity plans including timing of hiring and analysis on attrition, shrinkage and other factors impacting capacitySupport operations in planning of vacations, training, and other eventsSupport the creation of an annual staffing budget forecastCollect, manipulate, and analyze data related to...

We are inviting applications for the role of Manager, Work Force Management (WFM)Location-GurugramResponsibilities•       Will act as a liaison between the GCC and Site WFM teams.•       Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis•     ...

Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce,...

LocationGurgaon- DepartmentRegulatory Reporting / Client Services- Job Summary:- We are seeking a highly skilled and motivated Regulatory Reporting Solutions Specialist to manage and address regulatory inquiries, support daily reporting challenges, and aid in the resolution of technical issues across various global markets.- The ideal candidate will possess...

Join Teleperformance – Where Excellence Meets OpportunityTeleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.Why Choose Teleperformance?We emphasize the importance...