mis-wfm (bpo)

6 days ago

Gurgaon, Haryana, India Nirvasa Healthcare Full time ₹ 2,00,000 - ₹ 8,00,000 per year

About Nirvasa

We are India's first multispeciality digital health clinic.

More than 8 million patients across India feel empowered with Nirvasa's end-to-end digital healthcare platform.

Nirvasa has been at the forefront of transforming primary healthcare digitally
by enabling patients to receive accurate, comprehensive, and customised treatments and care.

We believe in a
holistic approach to wellbeing that combines the power of four
: prescribed by doctors, powered by ayurveda, backed by modern medicine, and supported by good nutrition.

With more than 200 doctors and health experts across 5 specialties offering 23 personalised treatments
, we assure each of our patients receives ongoing care throughout the journey.

Website:

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Job Purpose

Title: WFM – MIS Executive

Reports to:
Team Leader/Manager

Based at:
Call Centre Background

Position Summary

The MIS Executive in the Workforce Management Department plays a crucial role in supporting the team's operational efficiency by managing and analysing data related to workforce planning, scheduling, and performance. As an MIS Executive, you will be responsible for generating insightful reports, maintaining databases, and providing data-driven recommendations to optimize the organization's workforce and meet its performance targets.

Job Description

· Time and Attendance, Absence and Leave Management report.

· Create all Historical dashboard auto made using MS excel or VBA.

· Creating monthly Scorecard/Incentive report Team/Manager/Department wise.

· Creating MIS reports and conditional report as per requirement

· Creating Performance report daily/ weekly / monthly reports.

· Performing business analysis report using MS Excel or Power BI tool.

· Maintain employee information details.

· Making folders of different projects and formatting the data.

· Ability to coordinate and manage activities with teams and departments.

· Proficient in making dashboard and PPT.

· Understanding on late login and early logout report.

· Good understanding on schedule preparation.

· Good command on data reading and understand the historical data.

Desired Skills and Experience

  • Minimum 3 years' experience on Avaya/NGUCC/Nortel/ Any other Dialler & ACD reporting & Tool.
  • Bachelor's degree in Business Administration, Mathematics, Statistics, or a related field.
  • Proven experience as an MIS Executive or in a similar data analysis role, preferably in a contact centre or workforce management environment.
  • Proficiency in data analysis tools such as Microsoft Excel, SQL, Power BI or other statistical software.
  • Strong analytical skills with the ability to interpret complex data sets and draw actionable conclusions.
  • Detail-oriented with a focus on data accuracy and quality.
  • Excellent communication skills to present data and insights effectively to stakeholders and management.
  • Familiarity with workforce management software and tools is a plus.
  • Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
  • Strong problem-solving skills and a proactive approach to resolving issues.
  • A team player with the ability to collaborate effectively with cross-functional teams
  • Flexibility to work in rotational shifts, including weekends and holidays, as call centre operations may require

Professional Qualifications

· Relevant graduate or master's degree from a reputed institution

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