MIS Executive
9 hours ago
Job Description: MIS Executive – Ziraya (BPO)
Company: Ziraya
Location: Gurgaon, Sector 18
Salary: Up to ₹33,000/month
Experience: BPO MIS experience required
Work Mode: Onsite
Role Overview
Ziraya is looking for an experienced MIS Executive with a BPO background. The candidate must have hands-on experience in dialer management, campaign setup, and generating accurate MIS reports.
Key Responsibilities
- Prepare and publish daily, weekly, and monthly MIS reports.
- Manage dialer operations (Predictive/Preview/Manual).
- Set up, configure, and optimize calling campaigns as per business needs.
- Monitor agent performance, call metrics, AHT, and productivity.
- Maintain dashboards, trackers, and databases.
- Ensure data accuracy and timely delivery of reports.
- Analyze call data and recommend improvements for dialer efficiency.
- Coordinate with operations, workforce, and QA teams for required data.
Required Skills
- Previous BPO MIS experience is mandatory.
- Practical experience with dialers (Ameyo/Genesys/Avaya/other dialers).
- Experience in campaign creation and monitoring.
- Strong Excel skills (Pivot Tables, VLOOKUP, dashboards).
- Understanding of call center operations and KPIs.
- Strong analytical and communication skills.
Qualification
- Graduate or equivalent.
- 1–3+ years of relevant MIS experience in a BPO.
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Application Question(s):
- What is your Current CTC and Expected CTC ?
- Are you looking for immediate joining ?
- Do you have prior MIS experience in a BPO environment?
Work Location: In person
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