MIS Executive

9 hours ago


Gurgaon, Haryana, India Ziraya Business Solution Pvt limited Full time ₹ 3,00,000 - ₹ 3,96,000 per year

Job Description: MIS Executive – Ziraya (BPO)

Company: Ziraya

Location: Gurgaon, Sector 18

Salary: Up to ₹33,000/month

Experience: BPO MIS experience required

Work Mode: Onsite

Role Overview

Ziraya is looking for an experienced MIS Executive with a BPO background. The candidate must have hands-on experience in dialer management, campaign setup, and generating accurate MIS reports.

Key Responsibilities

  • Prepare and publish daily, weekly, and monthly MIS reports.
  • Manage dialer operations (Predictive/Preview/Manual).
  • Set up, configure, and optimize calling campaigns as per business needs.
  • Monitor agent performance, call metrics, AHT, and productivity.
  • Maintain dashboards, trackers, and databases.
  • Ensure data accuracy and timely delivery of reports.
  • Analyze call data and recommend improvements for dialer efficiency.
  • Coordinate with operations, workforce, and QA teams for required data.

Required Skills

  • Previous BPO MIS experience is mandatory.
  • Practical experience with dialers (Ameyo/Genesys/Avaya/other dialers).
  • Experience in campaign creation and monitoring.
  • Strong Excel skills (Pivot Tables, VLOOKUP, dashboards).
  • Understanding of call center operations and KPIs.
  • Strong analytical and communication skills.

Qualification

  • Graduate or equivalent.
  • 1–3+ years of relevant MIS experience in a BPO.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Application Question(s):

  • What is your Current CTC and Expected CTC ?
  • Are you looking for immediate joining ?
  • Do you have prior MIS experience in a BPO environment?

Work Location: In person


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