Walk-In-Interview || MIS Associate || Gurgaon

5 days ago

Gurgaon, Haryana, India IGT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: MIS Associate

Department: Operations / Reporting

Location: Gurgaon, Work from office

Job Type: Full-Time

Reports To: MIS Manager / Operations Manager

Job Summary:

The MIS (Management Information System) Associate is responsible for compiling, analyzing, and presenting operational and performance data to support business decisions in a BPO environment. This role plays a critical part in ensuring data accuracy, report generation, and performance monitoring for internal teams and clients.

Key Responsibilities:

  • Generate and distribute daily, weekly, and monthly reports related to operations, productivity, and KPIs.
  • Maintain and update dashboards to reflect real-time performance metrics.
  • Analyze data to identify trends, anomalies, and improvement opportunities.
  • Coordinate with team leads, managers, and clients to understand reporting needs.
  • Automate recurring reports and optimize reporting processes using Excel, SQL, Power BI, or other tools.
  • Ensure accuracy, consistency, and confidentiality of all reports and data.
  • Perform data validation and clean-up as needed.
  • Assist in preparing presentations and data summaries for review meetings.
  • Support ad hoc data requests and operational analysis.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Statistics, Business Administration, or a related field.
  • 1- 3 years of experience in an MIS or reporting role, preferably in a BPO or call center environment.
  • Strong knowledge of MS Excel (VLOOKUP, Pivot Tables, Macros).
  • Experience with SQL and data visualization tools like Power BI or Tableau is an advantage.
  • Good analytical and problem-solving skills.
  • Attention to detail and high level of accuracy in data handling.
  • Strong communication skills to liaise with cross-functional teams.

Preferred Qualifications:

  • Experience with CRM, WFM (Workforce Management), or dialer systems.
  • Familiarity with SLA, AHT, FCR, CSAT, and other BPO metrics.
  • Exposure to automation tools such as VBA, Power Automate, or RPA.

Work Schedule:

  • 24*7 Rotational Shift, Rotational week offs
  • Work from office

Contact Person:

Nidhi Rastogi

interested candidate share resume at or candidate can come to office with their resumes and mention my name ' Nidhi Rastogi' on top of the CV.

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