Mis Manager

1 week ago

Gurgaon, Haryana, India Globiva Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: MIS Manager BPO

Location: [Gurgaon -Sector 18, Udyog Vihar Phase 4]

Company: [Globiva]

Working Days: 6 Days a Week

Job Overview:

We are seeking a highly analytical and detail-oriented MIS Manager with a strong background in managing multiple projects simultaneously within a BPO environment. The ideal candidate should possess advanced skills in SQL, Power BI, and Microsoft tools. Preference will be given to candidates with working knowledge of Tableau.

Key Responsibilities:

Design, develop, and maintain comprehensive MIS reports and dashboards using SQL, Power BI, and Excel.

  • Handle multiple ongoing data and reporting projects across departments while maintaining accuracy and timely delivery.
  • Collaborate closely with internal teams to gather requirements and provide actionable insights.
  • Create daily, weekly, and monthly reports for operations, client requirements, and senior leadership review.
  • Analyze large data sets to identify trends, variances, and performance gaps.
  • Ensure data accuracy, consistency, and standardization across reports.
  • Maintain and enhance the existing reporting infrastructure and tools.
  • Work with business stakeholders to support data-driven decision-making.

Required Skills & Qualifications:

  • Bachelor's Degree (preferred in IT, Statistics, or related field).
  • Proven experience in handling multiple projects and large volumes of data.
  • Strong knowledge of SQL, Excel (advanced), PowerPoint, and Power BI.
  • Hands-on experience with data visualization and reporting tools.
  • Tableau knowledge is an added advantage.
  • Excellent analytical, communication, and problem-solving skills.
  • Prior experience in a BPO or Call Center environment is highly preferred.

Preferred Experience:

  • 5-7 years of relevant experience in MIS/Data Analytics roles.
  • Understanding of BPO metrics like AHT, attrition, shrinkage, productivity, etc.

Contact Person

HR Supriya

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