
ServiceNow Developer – Customer Service Management
7 days ago
Location: Remote (IST) | Type: Contract (6 months, extendible)
Key Responsibilities
- Design, configure, and implement ServiceNow CSM modules including Case Management, Knowledge Management, Agent Workspace, CSM Portal, Agent Mobile App, AWA, Playbooks, and Dashboards.
- Support ITSM and custom Service Portal development.
- Integrate with third-party systems via REST, SOAP, IntegrationHub, and eBonding.
- Script development using JavaScript, Business Rules, Client Scripts, UI Actions, AngularJS, Jelly.
- Collaborate with stakeholders to gather requirements and translate them into solutions.
- Deliver workshops, training sessions, system testing, and end-user support.
- Maintain documentation, processes, and training materials.
Requirements
- Experience: 6–10 years overall, with minimum 4 years in CSM.
- Hands-on experience with ServiceNow core platform and ITSM.
- Excellent stakeholder communication and troubleshooting skills.
- Preferred: ServiceNow certifications (CIS-CSM/Developer).
Job Type: Contractual / Temporary
Contract length: 6 months
Work Location: Remote
Speak with the employer
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