ServiceNow Developer – Customer Service Management

1 week ago


Remote, India Decillion Digital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location: Remote (IST) | Type: Contract (6 months, extendible)

Key Responsibilities

  • Design, configure, and implement ServiceNow CSM modules including Case Management, Knowledge Management, Agent Workspace, CSM Portal, Agent Mobile App, AWA, Playbooks, and Dashboards.
  • Support ITSM and custom Service Portal development.
  • Integrate with third-party systems via REST, SOAP, IntegrationHub, and eBonding.
  • Script development using JavaScript, Business Rules, Client Scripts, UI Actions, AngularJS, Jelly.
  • Collaborate with stakeholders to gather requirements and translate them into solutions.
  • Deliver workshops, training sessions, system testing, and end-user support.
  • Maintain documentation, processes, and training materials.

Requirements

  • Experience: 6–10 years overall, with minimum 4 years in CSM.
  • Hands-on experience with ServiceNow core platform and ITSM.
  • Excellent stakeholder communication and troubleshooting skills.
  • Preferred: ServiceNow certifications (CIS-CSM/Developer).

Job Type: Contractual / Temporary

Contract length: 6 months

Work Location: Remote

Speak with the employer



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