Senior Relationship Manager

2 days ago

Surendranagar, India Bajaj Finance Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Senior Relationship Manager - Affordable Housing 

Job Purpose 

Creating a strong and compliant sales culture across the channel to drive acquisitions, profitability, and employee development.

Duties and Responsibilities- Manage and support the effective deployment of a team of sales professionals within the assigned geographical area, exploring new markets and allocating resources to the most profitable opportunities.
- Achieve and exceed business goals.
- Create a strong and compliant sales culture across the channel to drive acquisitions, profitability, and employee development.
- Meet with CAT A builders and get their projects approved with BAFL.
- Negotiate with builders to secure business in a cost-effective manner.
- Identify the need for sales training, analyze changing market trends, channel deployment, etc. Provide feedback and suggestions to the RSM.
- Ensure implementation of promotional plans and contests; suggest new and innovative promotion plans for the area of work.
- Recruit and retain high performers.
- Ensure the highest levels of employee relationship, motivation, and engagement to drive results and high levels of employee satisfaction.
- Ensure that goals, PMP discussions, development plan discussions, ongoing coaching and feedback, and skip-level meetings are conducted on time and effectively.
- Effectively engage Operations and Risk teams to understand and contribute to overall processes and profitability across locations.
- Manage collections of the acquired portfolio (Sales & Collect Model).

Key Decisions / Dimensions- Case approval within ROI limits.

Interactions 

Internal Clients- Internal Team
- Off Rolls team
- Risk team
- Credit Team
- Collections Team
- Support Teams (HR, Admin, IT)

External Clients- Customers
- DSAs

Dimensions 

Financial Dimensions- 2-6 CRs depending on the market size and condition.

Other Dimensions- Total Team Size8-12
- Number of Direct Reports2-3
- Number of Indirect Reports0-4
- Number of Outsourced Employees0-5
- Number of Locations1-5
- Number of Products1

Major Challenges- Customer Service is challenging in a dynamic market.
- Policies for Secured.

Required Qualifications and Experience 

Qualifications- Graduates with relevant sales experience of 1-3 years (graduates with experience of 8-10 years may also apply).

Work Experience- Graduates with relevant sales experience of 1-3 years (graduates with experience of 5-6 years may also apply) in managing large sales channels in multiple market environments / corporate sales experience.
- Prior and relevant experience in the Financial Services Industry, with specific experience in Personal Loans, Business Loans, loans against / purchase of commercial properties.
- Demonstrated success and achievement orientation.
- Excellent communication skills.
- Strong bias for action and driving results in a high performance environment.
- Demonstrated ability to lead from the front.
- Excellent relationship skills.
- Strong analytical skills to drive channel performance and profitability.
- High motivational levels and must be a self-starter.
- Working knowledge of Excel.

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