Customer Service Representative

1 day ago

Mumbai, Maharashtra, India Cozmo Travel World Full time ₹ 4,20,000 per year

Job Purpose: We are looking for a customer-focused and articulate Call Center Executive to join our airline's customer service team. The ideal candidate will serve as the first point of contact for passengers, providing assistance with reservations, flight information, itinerary changes, and general inquiries. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Tasks:

· Answer incoming calls and respond to customer inquiries regarding flight bookings, schedules, fares, and airline policies.

· Assist customers with new reservations, ticket re-issuance, cancellations, and refunds.

· Handle special service requests, including seat selection, meal preferences, and wheelchair assistance.

· Provide accurate information about baggage allowances, travel documentation, and visa requirements.

· Resolve customer complaints and escalate issues when necessary to ensure customer satisfaction.

· Promote airline services and offers to increase sales and enhance customer experience.

· Maintain updated knowledge of airline systems, procedures, and travel regulations.

· Accurately document all customer interactions in the CRM system.

Dimensions:

Personal Qualities / Behavioral Competencies:

· Excellent communication skills in English; additional language proficiency is a plus.

· Ability to handle high call volumes and work in rotational shifts, including weekends and holidays.

· Strong problem-solving and interpersonal skills.

· Customer service-oriented with a positive attitude and professional demeanor.

· Proficiency in GDS systems (e.g., Amadeus, Sabre) is an advantage.

Education: Graduation (Any Field)

Experience: 2–4 years of experience in a call center, preferably in the airline or travel industry.

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

  • Customer Service Representative

    2 days ago

    Mumbai, Maharashtra, India LUZO Full time ₹ 2,70,000 - ₹ 8,10,000 per year

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on Android and iOS, allows users to browse a range of premium salons and spas nearby. Users can schedule, re-schedule, and cancel appointments effortlessly and avail exclusive offers on their favorite services. Book from the comfort...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India NetRTech Solutions LLP Full time

    Job descriptionCompany DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.Role DescriptionThis is a full-time on-site role for a Customer Service...

  • Customer Service Representative

    22 hours ago

    Mumbai, Maharashtra, India Snabbit Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionFounded in 2024, Snabbit is India's first Quick-Service App offering on-demand home services. Operating in dense residential clusters, Snabbit provides trusted and trained experts that arrive within minutes. Backed by Nexus Venture Partners and Elevation Capital, Snabbit utilizes a full-stack approach to sourcing, training, and managing...

  • Customer Service Representative

    3 weeks ago

    Mumbai, Maharashtra, India NetRTech Solutions LLP Full time

    Job description Company Description NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients. Role Description This is a full-time on-site role for a Customer Service...

  • Customer Service Representative

    1 day ago

    Mumbai, Maharashtra, India Paramount Health Services & Insurance TPA Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionParamount Health Services & Insurance TPA Pvt. Ltd. (PHS) is a Third Party Administrator in the Health Insurance sector that services various insurance companies. PHS adds value by facilitating smooth operations through its network of healthcare service providers, medical care standardization, claims management, client servicing, and...

  • Customer Service Representative

    3 days ago

    Mumbai, Maharashtra, India Riddhi Pramod Tulsyan (Proprietor Of Vibgyor Management Consultant) Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Job Description Description We are seeking a Customer Service Representative to join. This role is ideal for freshers/entry-level candidates who are eager to start their career in customer service. As a representative, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience. ...

  • Customer Service Representative

    3 days ago

    Mumbai, Maharashtra, India Unicorn Sportswear & Lifestyle Pvt Ltd Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptionFounded in 2019, Unicorn Sportswear & Lifestyle Pvt Ltd is the official retailer for Under Armour in India, handling retail operations in the western part of the country. Join us to be a part of a dynamic team dedicated to providing top-quality sportswear and lifestyle products. To apply, please send your resume to Role DescriptionThis is...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India Intuvia Technologies Full time

    Job Title: Customer Service Representative (US Clients)Location: Remote, INDIATimings: 6:30 pm to 3:30 am IST (US Shift)Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional...

  • Customer Service Representative –

    2 weeks ago

    Mumbai, Maharashtra, India place8 Full time ₹ 3,60,000 - ₹ 4,50,000 per year

    Location: Andheri East, Marol, MumbaiShift Timing: Night Shift (11:00 PM – 8:00 AM IST)Company: – India's No.1 Matchmaking & Matrimony PlatformAbout is the world's largest and most trusted matchmaking platform, serving millions of members worldwide. We specialize in offering premium services to VIP, NRI, and High Net Worth Individuals (HNI) clients,...

  • Customer Service Representative

    1 week ago

    Mumbai, Maharashtra, India Hibiscus Monkey LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service Representative || Hibiscus Monkey || Work from Office - MumbaiWe are looking for a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, ensuring a positive experience from their first click to their final delivery. You will handle all...