Customer Success Executive
1 week ago
Customer Success Executive
Location: Gurugram
Salary: ₹25,000 – ₹30,000 per month
Industry: Imitation Jewellery (D2C)
Employment Type: Full-time
About the Role:
We are seeking a highly motivated and empathetic Customer Success Executive to join our growing D2C imitation jewellery business. This role is pivotal in delivering a superior customer experience, ensuring satisfaction, and building long-term customer relationships. You will be responsible for proactively engaging with customers via calls and over DMs, addressing their concerns, ensuring timely resolutions, and supporting retention initiatives.
Key Responsibilities:
• Proactively call and follow up with customers to ensure satisfaction and loyalty
• Resolve customer issues and queries in a timely and effective manner
• Enhance customer retention through personalized support and engagement
• Maintain a positive, empathetic, and professional attitude at all times
• Utilize data and feedback to suggest improvements to the customer experience
• Collaborate with internal teams (operations, logistics, etc.) to ensure seamless service delivery
• Maintain accurate records of customer interactions
Qualifications & Skills:
• Prior experience in a D2C (Direct-to-Consumer) brand is mandatory
• Minimum 1 year of relevant customer support or success experience
• Strong communication and interpersonal skills with a focus on empathy
• Excellent command of spoken and written English
• Knowledge of any regional language (like Malayalam, Telugu, etc) will be a plus
• Solid analytical skills and a solution-oriented mindset
• Ability to multitask and work in a fast-paced environment
• Empathetic, soft-spoken
• Bachelor's degree in any discipline
Additional Information:
• 6-day working schedule
• Friendly, supportive, and collaborative work environment
• Growth opportunities within the customer experience team
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