Customer Success Executive

1 week ago

Gurgaon, Haryana, India Tvisii Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Customer Success Executive

Location: Gurugram

Salary: ₹25,000 – ₹30,000 per month

Industry: Imitation Jewellery (D2C)

Employment Type: Full-time

About the Role:

We are seeking a highly motivated and empathetic Customer Success Executive to join our growing D2C imitation jewellery business. This role is pivotal in delivering a superior customer experience, ensuring satisfaction, and building long-term customer relationships. You will be responsible for proactively engaging with customers via calls and over DMs, addressing their concerns, ensuring timely resolutions, and supporting retention initiatives.

Key Responsibilities:


• Proactively call and follow up with customers to ensure satisfaction and loyalty


• Resolve customer issues and queries in a timely and effective manner


• Enhance customer retention through personalized support and engagement


• Maintain a positive, empathetic, and professional attitude at all times


• Utilize data and feedback to suggest improvements to the customer experience


• Collaborate with internal teams (operations, logistics, etc.) to ensure seamless service delivery


• Maintain accurate records of customer interactions

Qualifications & Skills:


• Prior experience in a D2C (Direct-to-Consumer) brand is mandatory


• Minimum 1 year of relevant customer support or success experience


• Strong communication and interpersonal skills with a focus on empathy


• Excellent command of spoken and written English


• Knowledge of any regional language (like Malayalam, Telugu, etc) will be a plus


• Solid analytical skills and a solution-oriented mindset


• Ability to multitask and work in a fast-paced environment


• Empathetic, soft-spoken


• Bachelor's degree in any discipline

Additional Information:


• 6-day working schedule


• Friendly, supportive, and collaborative work environment


• Growth opportunities within the customer experience team

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