Customer Success Executive

5 hours ago

Gurgaon, Haryana, India CardByte Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Customer Success, Support & QA Executive

Location:
Gurugram

Experience:
1–2 years

About Us

CardByte AI Private Limited
is a fast-growing SaaS company transforming how businesses connect, manage, and scale relationships through AI-driven contact management. We're seeking a proactive
Customer Success and Support Executive
with an eye for quality to help our customers succeed and ensure a flawless product experience.

What You'll Do

Customer Success & Support

  • Onboard new customers and ensure smooth adoption of our SaaS platform.
  • Conduct engaging product demos for new and prospective users.
  • Provide prompt, high-quality support via email, chat, and phone.
  • Follow up with customers to increase usage, retention, and satisfaction.
  • Troubleshoot functional issues and escalate technical problems to the product team.
  • Gather and analyze customer feedback to suggest improvements and feature enhancements.
  • Maintain and update the internal knowledge base and user documentation.
  • Coordinate with internal teams (Product, QA, Engineering) to ensure customer issues are resolved effectively.

Quality Assurance (QA)

  • Perform functional, UI/UX, and regression testing on web and mobile applications.
  • Identify, document, and report bugs or usability issues.
  • Validate fixes and ensure product stability across new releases.
  • Collaborate with the QA Lead and Product Team to ensure top-notch customer experience.
  • Contribute to improving internal QA processes and test coverage.

What We're Looking For

  • 1–2 years of experience in
    Customer Success, Technical Support
    , or
    QA
    , preferably in a
    SaaS or technology company
    .
  • Strong communication, analytical, and problem-solving skills.
  • Experience with
    customer onboarding, demo delivery
    , and
    user training
    .
  • Basic understanding of
    software testing methodologies
    and
    bug tracking tools
    (e.g., Jira, ClickUp, or similar).
  • Familiarity with
    Customer Support Tools
    (e.g., Intercom, Freshdesk, or Zendesk) is a plus.
  • Ability to travel to customer offices for onboarding or training sessions when required.

Why Join Us

  • Be part of a dynamic and innovative
    AI-driven SaaS company
    .
  • Get hands-on exposure across
    product, engineering, QA, and customer success
    functions.
  • Opportunity for rapid growth, learning, and leadership development.
  • Competitive salary and performance-based incentives.

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