Customer Success Account Manager

4 days ago

Gurgaon, Haryana, India Microsoft Full time ₹ 5,00,000 - ₹ 15,00,000 per year

The Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestrating support delivery activities within an account (set of accounts). This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum.  The prevailing business priority is the customers' successful adoption and productive use of Microsoft cloud technologies.

Customer Outcome Obsessed:  Driving customer cloud adoption and customer success is the prevailing business priority.  Orchestrate and align programs, projects and delivery engagements across the 3 clouds with account team peers to deliver an exceptional customer experience to achieve prioritized customer outcomes.

Consumption Alignment: Leads prioritized Cloud Success programs, delivery engagements and projects to promote stronger One Microsoft collaboration around consumption across cloud workloads.  Managing resources and escalating technical blockers with follow-through until resolved or workaround identified to accelerate time to value.

Pivot to Proactive: Ensure that customers get the most out of their support agreement and fulfill Support contract obligations.  Drives high quality, proactive delivery and planning with the customer to realize customer value from support through consistent Service Delivery Management for Support execution. Prepares the selling environment for the seller.  Partner with Reactive Support Management to understand customer health trends and build Operational Health Programs and support Reactive Support Management's lead during Strategic Escalations.

The CSAM Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities. Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback.

  • Customer Success Manager

    2 weeks ago

    Gurgaon, Haryana, India UNOLO Full time ₹ 12,00,000 - ₹ 96,00,000 per year

    About CompanyUnolo is a fast-growing B2B SaaS company focused on providing innovative field force management solutions to companies and their field executives. With an impressive client roster including industry leaders such as Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As a...

  • Customer Success Manager

    7 days ago

    Gurgaon, Haryana, India Hyrmus Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job Title: Customer Success Manager – Merchant ExperienceDepartment: GTM (Go-To-Market) – Customer SuccessWork Type: Full-time, On-site (Gurgaon)Working Days: Monday to Friday (WFO – Work from Office)Timings: Late-evening calls to align with US/EU clientsCTC: ₹15–20 LPA (Fixed) + Performance IncentivesAbout the RoleAs a Customer Success Manager...

  • Customer Success Manager

    2 weeks ago

    Gurgaon, Haryana, India Advantage Club Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About the Company:A pioneer in the Employee Rewards and Engagement category, was established in 2016. Headquartered in the heart of the tech world, San Francisco, we have consistently pushed the boundaries of innovation and expanded our global footprintwhile delivering cutting-edge solutions to clients worldwide. boasts backing from visionary investors...

  • Customer Success Manager

    2 days ago

    Gurgaon, Haryana, India Dcluttr Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Dcluttr is an AI-Copilot for growth. We are challenging a brand's most trusted decision-making tool - the gut feeling.Join us in disrupting the global e-commerce AI analytics space. As one of our early team members, you will work closely with the founders, manage some of the largest consumer brands, and achieve rapid career growth in a fast-paced startup...

  • Customer Success Manager

    2 weeks ago

    Gurgaon, Haryana, India Linkedin Technology Information Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Customer Success Manager - LinkedIn Talent Solutions Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day....

  • Customer Success Manager

    2 days ago

    Gurgaon, Haryana, India Trident HRM Services Pvt Ltd Full time ₹ 10,00,000 - ₹ 14,00,000 per year

    Job Title: Customer Success Manager – Ocean FreightLocation: Mumbai (chembur)/Ahmedabad/Jaipur/GurgaonDepartment: Customer Success / SalesJob SummaryWe are looking for a proactive and customer-centric Customer Success Manager – Ocean Freight to manage and nurture relationships with existing customers, ensuring their complete satisfaction and long-term...

  • Senior Customer Success Manager

    5 days ago

    Gurgaon, Haryana, India Simpplr Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Who We AreSimpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to...

  • Customer Success Executive

    2 days ago

    Gurgaon, Haryana, India Perceptiviti Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Immediate Joiners OnlyJob Description:We are looking for a detail-oriented and proactive Customer Success Executive to manage client accounts and ensure their satisfaction with our products and services. The ideal candidate will be responsible for maintaining strong relationships with clients, facilitating subscription renewals, and ensuring timely sharing...

  • Customer Success Manager

    2 weeks ago

    Gurgaon, Haryana, India Logicsofts Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description – Client Success / Account ManagerLocation: Kirti Nagar, Delhi (On-site)Type: Full-timeAbout Us -We are a fast-growing digital agency with two verticals: • LOGICSOFTS → SEO & digital marketing for small businesses (UK/India focus) • Wave69 → Web design, SEO & marketing for the adult industry (global clients) We're looking for a...

  • Customer Success Manager

    1 week ago

    Gurgaon, Haryana, India Netcore Cloud Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Gurgaon | Customer Success Manager | Full-timeDo you love to own customer's KPIs?Are you an evangelist who would like to help the marquee Enterprise brands?Then this is the role for youRole & ResponsibilitiesDevelop an intimate understanding of your customers' businessesDevelop a network of champions within each account through education, coaching and strong...