Customer Success Executive

3 days ago


Gurgaon, Haryana, India AstroKarma - Astrology, Tarot and Horoscope | Formerly Jaanemann Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Greetings from Eleven Group

About Eleven Group
:

Eleven Group is a fast-growing business conglomerate with a strong presence across diverse sectors including HealthTech, IT Services, Digital Solutions, Real Estate, NBFC, Wellness, and more.

We are home to 20+ companies such as Ramsons Project Ltd, Aiqa Health, SAS Tech Studio, SAS Servizo, Fincubb, AstroKarma, and others—each solving unique challenges with innovation and agility.

Our group believes in empowering professionals by providing them a platform to lead, learn, and thrive. Working with us means being part of a team that values growth, transparency, and excellence.

We are pleased to invite you to an interview for the role of
Executive/Senior Customer Success Agent
. Based on your profile, we believe your skills and experience align well with this role, and we are excited to explore the possibility of working together.

Website Link:

Job Title: Customer Success Agent

Location:
SAS Tower, Gurugram (Hybrid)

Job Type:
Full-Time

Shifts:
Roster-based (including weekends and holidays as per schedule) (6 Days Working)

Process:
Chat + Voice (Hindi & English)

Job Summary

We are seeking dynamic and empathetic Customer Success Agents to join our team. In this role, you will act as the primary point of contact for our customers, ensuring their needs are met and that they achieve success using our products/services. Your mission will be to build strong relationships, provide exceptional support, and proactively address customer concerns to drive satisfaction and loyalty.

Key Responsibilities:

Customer Assistance:
Handle customer queries efficiently through chat, voice, email, and other support channels.

Support & Troubleshooting:
Provide quick resolution to customer issues with empathy and professionalism.

Relationship Building:
Build trust-based relationships by understanding customer needs and offering tailored solutions.

Proactive Engagement:
Monitor ongoing cases to identify risks or opportunities for customer satisfaction

Education & Enablement:
Guide customers on how to use products/services effectively to maximize value.

Feedback Collection:
Relay customer insights to internal teams for product and service improvement.

Performance Tracking:
Maintain and track support metrics such as
NPS, CSAT, and First Response Time
.

Reporting:
Prepare and update daily/weekly reports on Google Sheets and other internal tools.

Requirements

Experience:
Minimum 1
year
in customer support, success, or similar customer-facing roles.

Communication Skills:
Strong verbal & written communication skills in
English and Hindi

Problem-Solving:
Ability to handle escalations and resolve issues with logical thinking.

Technical Proficiency:
Comfortable using CRM tools (e.g., Salesforce, HubSpot) and Google Sheets.

Empathy & Patience:
Customer-first attitude with the ability to stay calm under pressure.

Time Management:
Ability to multitask, prioritize, and manage workload in a fast-paced environment.

Education:
Bachelor's degree in Business, Communication, or related field (preferred, not mandatory).

Interested candidates please share the resume to



  • Gurgaon, Haryana, India Nat Habit Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join NatHabit as a Customer Success ExecutiveChat Process -Job Title: Customer Success ExecutiveAbout the Role:As a Customer Success Executive, you will be responsible for ensuring driver satisfaction by building strong relationships, addressing concerns proactively, and collaborating with internal teams to improve service delivery and product insights. This...


  • Gurgaon, Haryana, India CardByte Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Customer Success, Support & QA ExecutiveLocation:GurugramExperience:1–2 yearsAbout UsCardByte AI Private Limitedis a fast-growing SaaS company transforming how businesses connect, manage, and scale relationships through AI-driven contact management. We're seeking a proactiveCustomer Success and Support Executivewith an eye for quality to help our customers...


  • Gurgaon, Haryana, India Harvard Business Publishing Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including youThe opportunityHarvard Business Publishing (HBP) is an idea-driven company with a commitment...


  • Gurgaon, Haryana, India City Innovates Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JOB DESCRIPTION:As a Customer Success Executive your role and responsibilities would be:Customer Outreach: Calling potential or existing customers to promote products, services, or gather feedback.Service Information: Explaining features, benefits, and pricing details to customers.Lead Generation: Identifying sales opportunities and assisting in generating...


  • Gurgaon, Haryana, India Sirion Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About SirionSirion is the world's leadingAI–native Contract Lifecyle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca...


  • Gurgaon, Haryana, India CG-VAK Software & Exports Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company SizeMid-SizedExperience Required5 - 8 yearsWorking Days5 days/weekOffice LocationHaryana, GurugramMapMaharashtra, MumbaiMapTelangana, HyderabadMapRole & ResponsibilitiesBuild and maintain strong relationships with key stakeholders within assigned high ticket accounts.Serve as the primary point of contact for strategic customers, ensuring their needs...


  • Gurgaon, Haryana, India PICKYOURHIRE Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title:Customer Success Associate – International ProcessLocation:GurugramSalary- 3 LPA LPAAbout the RoleWe are looking for a Customer Success Associate to provide high-quality voice support for an international process. You will handle client queries, provide technical assistance, and ensure excellent customer experience while maintaining global...


  • Gurgaon, Haryana, India SUCI GLOBAL Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSUCI GLOBAL provides numerous attractive job offers directly with our customer companies. We leverage our best contacts from medium-sized companies to global corporations to provide exciting employment opportunities for our applicants. Benefit from our vast network and dive into a dynamic work environment.Job Title: Customer Success...


  • Gurgaon, Haryana, India Sumtracker Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Skills: Excellent communication skills. Good with software products.Experience: At least 1 year experience at a SaaS companyOffice location: WeWork Platina, near Sikanderpur Metro Station, GurugramWork Policy: In officeAbout the roleWe are seeking a passionate and driven Customer Success Lead to join our team and play a critical role in ensuring our clients...


  • Gurgaon, Haryana, India ElevenX Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    WORK FROM OFFICE - MON-FRISHIFT TIMINGS - 5:30 PM - 2:30 AM (NIGHT SHIFT)OFFICE LOCATION - GURUGRAMJob SummaryThe Customer Success Manager is a high-impact role responsible for owning and growing client relationships. This role is central to driving adoption, ensuring retention, and achieving aggressive upsell, cross-sell, and expansion targets. As a key...