Customer Success Executive

2 days ago

Gurgaon, Haryana, India Perceptiviti Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Immediate Joiners Only

Job Description:

We are looking for a detail-oriented and proactive Customer Success Executive to manage client accounts and ensure their satisfaction with our products and services. The ideal candidate will be responsible for maintaining strong relationships with clients, facilitating subscription renewals, and ensuring timely sharing of invoices while monitoring payments to ensure everything is up to date. The Customer Success Executive will play a key role in customer retention and overall satisfaction.

Key Responsibilities:

Serve as the primary point of contact for client accounts, maintaining strong and long-lasting relationships.

Monitor client account performance to ensure satisfaction and value delivery.

Collaborate with internal teams to ensure smooth account management and enhance the customer experience.

Manage and assist in the subscription renewal process as needed.

Proactively communicate with clients about upcoming renewals, product updates, and any required actions to ensure continuity.

Ensure clients are satisfied with the product, addressing any inquiries or concerns quickly and effectively.

Provide ongoing support to help clients maximize the value of their subscriptions.

Collect and act on client feedback to improve the product and customer experience.

Work closely with the finance team to ensure timely and accurate invoice sharing and payment collection.

Maintain accurate records of client interactions, account status, renewals, and payments.

Provide regular reports on account health, subscription renewals, and payment status.

Qualifications:

Bachelors degree or equivalent experience in Customer Account Management or a related field.

1-2 years of experience as an Customer Success Executive or in a customer-facing role.

Excellent communication, relationship-building, and problem-solving skills.

Ability to manage multiple accounts and prioritize tasks effectively.

Customer-focused with a strong commitment to client satisfaction and timely resolution of issues.

About Perceptiviti :

Perceptiviti is a multi-award-winning DeepTech AI Product start-up that is completely revamping the way Health Insurance claims are processed.

We have been recognized by several industry bodies as a leading DeepTech AI company:

Google awarded us as among the Top 10 AI companies

InsureTech Connect - Best InsureTech's worldwide - Top 30 list

NASSCOM Emerge 50 award for 50 most promising startups in the country

Life Sciences & Health Innovation forum of NASSCOM awarded us as the most innovative Health Insurance Solution

Admitted to NASSCOM DeepTech Club

Markets and Markets rated us as the most innovative Payer AI, in comparison to large incumbents.

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