Customer Success Executive
2 days ago
Immediate Joiners Only
Job Description:
We are looking for a detail-oriented and proactive Customer Success Executive to manage client accounts and ensure their satisfaction with our products and services. The ideal candidate will be responsible for maintaining strong relationships with clients, facilitating subscription renewals, and ensuring timely sharing of invoices while monitoring payments to ensure everything is up to date. The Customer Success Executive will play a key role in customer retention and overall satisfaction.
Key Responsibilities:
Serve as the primary point of contact for client accounts, maintaining strong and long-lasting relationships.
Monitor client account performance to ensure satisfaction and value delivery.
Collaborate with internal teams to ensure smooth account management and enhance the customer experience.
Manage and assist in the subscription renewal process as needed.
Proactively communicate with clients about upcoming renewals, product updates, and any required actions to ensure continuity.
Ensure clients are satisfied with the product, addressing any inquiries or concerns quickly and effectively.
Provide ongoing support to help clients maximize the value of their subscriptions.
Collect and act on client feedback to improve the product and customer experience.
Work closely with the finance team to ensure timely and accurate invoice sharing and payment collection.
Maintain accurate records of client interactions, account status, renewals, and payments.
Provide regular reports on account health, subscription renewals, and payment status.
Qualifications:
Bachelors degree or equivalent experience in Customer Account Management or a related field.
1-2 years of experience as an Customer Success Executive or in a customer-facing role.
Excellent communication, relationship-building, and problem-solving skills.
Ability to manage multiple accounts and prioritize tasks effectively.
Customer-focused with a strong commitment to client satisfaction and timely resolution of issues.
About Perceptiviti :
Perceptiviti is a multi-award-winning DeepTech AI Product start-up that is completely revamping the way Health Insurance claims are processed.
We have been recognized by several industry bodies as a leading DeepTech AI company:
Google awarded us as among the Top 10 AI companies
InsureTech Connect - Best InsureTech's worldwide - Top 30 list
NASSCOM Emerge 50 award for 50 most promising startups in the country
Life Sciences & Health Innovation forum of NASSCOM awarded us as the most innovative Health Insurance Solution
Admitted to NASSCOM DeepTech Club
Markets and Markets rated us as the most innovative Payer AI, in comparison to large incumbents.
-
Customer Success Executive
1 week ago
Gurgaon, Haryana, India Work Companion Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Success ExecutiveLocation: Gurugram, HaryanaEmployment Type: Full-timeIndustry: SaaS, HRTech, HRMSAbout WoCoWoCo (Work Companion) is a leading HRTech SaaS company that automates HR and Payroll processes for SMBs and mid-market companies. With approximately 30,000 end users across 150+ organizations, we're on a mission to support businesses and their...
-
Customer Success Executive
2 weeks ago
Gurgaon, Haryana, India CardByte Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCustomer Success, Support & QA ExecutiveLocation:GurugramExperience:1–2 yearsAbout UsCardByte AI Private Limitedis a fast-growing SaaS company transforming how businesses connect, manage, and scale relationships through AI-driven contact management. We're seeking a proactiveCustomer Success and Support Executivewith an eye for quality to help our customers...
-
Customer Success Executive
7 days ago
Gurgaon, Haryana, India Ginesys Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob DescriptionRole: Customer Success ExecutiveCompany OverviewEaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys , SAP , Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill...
-
Customer Success Executive
2 weeks ago
Gurgaon, Haryana, India Tvisii Full time ₹ 3,00,000 - ₹ 3,60,000 per yearCustomer Success ExecutiveLocation: GurugramSalary: ₹25,000 – ₹30,000 per monthIndustry: Imitation Jewellery (D2C)Employment Type: Full-timeAbout the Role:We are seeking a highly motivated and empathetic Customer Success Executive to join our growing D2C imitation jewellery business. This role is pivotal in delivering a superior customer experience,...
-
Customer Success Executive
6 days ago
Gurgaon, Haryana, India Ginni Systems Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob DescriptionRole: Customer Success ExecutiveCompany Overview:EaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys , SAP , Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill...
-
Customer Success Executive
7 days ago
Gurgaon, Haryana, India PICKYOURHIRE Full time ₹ 34,80,000 - ₹ 38,40,000 per yearCustomer Success AssociateWork Mode:Work From OfficeLocation:Gurugram, HaryanaSalary:₹3.48 LPA – ₹3.84 LPAShift:Rotational Shifts (Male & Female)Cab Facility:AvailableAbout the RoleWe are hiring for Customer Success Associate for one of our esteemed clients. This role involves supporting international customers, resolving their queries, and ensuring a...
-
Customer Success Account Manager
4 days ago
Gurgaon, Haryana, India Microsoft Full time ₹ 5,00,000 - ₹ 15,00,000 per yearThe Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestrating support delivery activities within an account (set of accounts). This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum. The prevailing...
-
Customer Success Manager
1 week ago
Gurgaon, Haryana, India Teknuova Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRoles and ResponsibilitiesManage customer success by ensuring high levels of satisfaction, retention, and growth through effective communication, issue resolution, and proactive engagement.Develop and execute customized onboarding plans to ensure new customers get off to a strong start with our platform.Identify opportunities for upselling and cross-selling...
-
Customer Success Manager
7 days ago
Gurgaon, Haryana, India Patel Family Office Full time ₹ 1,20,000 - ₹ 15,00,000 per yearJob Title: Customer Success ManagerLocation: GurugramKEY RESPONSIBILITIESStrategic CS Development: Craft and implement cohesive CS strategies tailored to critical stages of the customerjourney, including upcoming renewals and QBRs/EBRs.Collaborative Insight Sharing: Partner closely with our founding members, providing valuable insights to enhancethe overall...
-
Customer Success Manager
2 weeks ago
Gurgaon, Haryana, India Unolo Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout CompanyUnolo is a fast-growing B2B SaaS company focused on providing innovative field force management solutions to companies and their field executives. With an impressive client roster including industry leaders such as Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As a...
