Customer Success Lead

7 days ago

Gurgaon, Haryana, India Trademo Full time ₹ 8,00,000 - ₹ 24,00,000 per year

About Trademo

At Trademo, we are transforming global trade and supply chains by leveraging cutting-edge AI technology to provide businesses with unparalleled visibility, compliance, and intelligence solutions. Our AI-driven platform simplifies the complexities of international trade, helping companies mitigate risks, enhance efficiency, and make data-driven decisions with confidence.

Our AI-Enhanced Solutions:

Trademo Intel – AI-powered trade intelligence to uncover market trends and competitive insights.

Trademo Sanctions Screener – AI-driven compliance with 650+ global sanctions and PEP lists.

Trademo Global Trade Compliance – Real-time regulatory and tariff data for 140+ countries, with AI workflows for HS/ECN classification, controls determination, and licensing.

Trademo Map - AI-powered global supply chain mapping and screening, detecting risks like Forced Labor (UFLPA) and sanctions in deep-tier networks.

Trademo TradeScreen - AI-powered trade transaction digitization, financial crime screening and compliance platform.

Founded by Shalabh Singhal, who is a third-time tech entrepreneur and an alumni of IIT BHU, CFA Institute USA, and Stanford GSB SEED. Our Trademo is backed by a remarkable team of leaders and entrepreneurs like Amit Singhal (Former Head of Search at Google), Sridhar Ramaswamy (CEO, Snowflake), Neeraj Arora (MD, General Catalyst & Former CBO, Whatsapp Group).

Role:
Lead - Customer Success

Website:

Location:
Gurgaon

What you will be doing?

  • Serve as the primary point of contact for key enterprise accounts, fostering trust and long-term engagement.
  • Engagement metrics, usage data, and satisfaction to proactively address risks and identify growth opportunities.
  • Represent the voice of the customer internally, influencing product roadmap and service improvement
  • Guide and mentor a small team of Customer Success Managers/Executives to deliver exceptional results
  • Partner with Sales to identify expansion opportunities within existing accounts.

Ideal Profile?

  • Bachelor's in engineering or in business related field.
  • 8-10 years of experience in Customer Success, Account Management, or Client Services in a B2B SaaS environment.
  • Proven experience managing enterprise or mid-market accounts.
  • Strong understanding of SaaS metrics (churn, NRR, CSAT, etc.) and customer lifecycle management.
  • Excellent communication, problem-solving, and stakeholder management skills.
  • Ability to balance strategic thinking with hands-on execution.
  • Experience leading or mentoring a small team is a plus.

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