Customer Success Lead

21 hours ago

Gurgaon, Haryana, India Sumtracker Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Skills
: Excellent communication skills. Good with software products.

Experience
: At least 1 year experience at a SaaS company

Office location
: WeWork Platina, near Sikanderpur Metro Station, Gurugram

Work Policy
: In office

About the role

We are seeking a passionate and driven Customer Success Lead to join our team and play a critical role in ensuring our clients achieve maximum value from our SaaS product. As a Customer Success Lead, you will be the voice of our customers and a key bridge between them and our product team. This is an exciting opportunity to make a real impact on customer satisfaction and contribute to the growth of our company.

Responsibilities

This is a high-ownership individual contributor role. You'll be the first Customer Success hire, responsible for building and running the function end to end — but without direct reports to begin with.

  • Customer support:
    Provide ongoing support, answer customer questions via chat, emails and video calls. C
  • Gather feedback:
    Gather customer feedback (NPS score), conduct interviews, collect testimonials, identify pain points, and effectively communicate their needs to the product team to drive product improvements.
  • Automation Champion:
    Identify opportunities to automate tasks related to support, onboarding, and email communication to improve efficiency and scalability.
  • Customer communication
    : Craft and send onboarding email sequences and collect customer reviews.
  • Proactive Customer Success:
    Proactively engage with clients, build strong relationships, and ensure they have an exceptional experience with our product.
  • Data-Driven Approach:
    Track and report on key customer success metrics (e.g., customer churn, product adoption, customer satisfaction) and do customer segmentation.
  • Product improvements:
    Gather and organise bugs, improvement proposals and feature requests and coordinate with the product team to get those implemented.

Qualifications

  • Proven Experience:
    1+ years of experience at a SaaS company.
  • Excellent Communication:
    Exceptional oral and written communication skills with the ability to clearly explain technical concepts.
  • Customer-Centric Approach:
    A genuine passion for helping customers succeed and a strong commitment to providing outstanding service.
  • Ownership-Driven:
    Ability to work independently, take initiative, and manage multiple tasks effectively.
  • Tech Savvy:
    Comfortable using various software tools and platforms.
  • Automation Mindset:
    Interest in identifying and implementing automation solutions to streamline processes.

Team and Culture

At Sumtracker, we foster a culture that values autonomy, ownership, and transparency. Here's what you can expect.

  • Process-driven and autonomous
    : We have well-defined processes that empower you to work independently and take ownership of your tasks.
  • Transparency
    : We believe in open communication and keep everyone informed about company progress and individual contributions.
  • Direct feedback
    : Share your thoughts and ideas directly with the founders, fostering a collaborative environment.
  • Team bonding
    : Work in a beautiful office at WeWork Platina Tower where every day is exciting
  • Skill development
    : Enhance your skills with company-sponsored courses

  • Customer Success Lead

    2 weeks ago

    Gurgaon, Haryana, India Spyne Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About SpyneAt Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem.Backed by $16M in Series Afunding from Accel, Vertex Ventures, and other top...

  • Customer Success Lead

    1 week ago

    Gurgaon, Haryana, India Trademo Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    About TrademoAt Trademo, we are transforming global trade and supply chains by leveraging cutting-edge AI technology to provide businesses with unparalleled visibility, compliance, and intelligence solutions. Our AI-driven platform simplifies the complexities of international trade, helping companies mitigate risks, enhance efficiency, and make data-driven...

  • Team Lead- Customer Success

    22 hours ago

    Gurgaon, Haryana, India MoreTasks Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Team Lead- Customer SuccessEmployment Type:Full time (24*7 Rotational Shifts)Experience Required:6-7 yearsWorking Mode:In-OfficeLocation:Sector-53, GurgaonIndustry:Customer Service (International)Salary:Best in IndustryAbout this role-We are looking for a dynamic and experiencedTeam Lead – Customer Successto manage our internationalvoice and chat...

  • Team Lead- Customer Success

    15 hours ago

    Gurgaon, Haryana, India Moretasks Business Solution Limited Full time ₹ 5,00,000 - ₹ 6,00,000 per year

    Job Title: Team Lead - Customer SuccessEmployment Type: Full-time (24*7 rotational shifts)Experience Required: 6-7 yearsWorking Mode: In-OfficeLocation: Sector 53, GurgaonIndustry: Customer Service (International)Salary: Best in IndustryAbout the Role:We are looking for a dynamic and experienced Team Lead – Customer Success to manage our international...

  • Customer Success Manager

    4 days ago

    Gurgaon, Haryana, India Leena AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Leena AILeena AI is a leading AI-powered enterprise automation platform that helps organizations streamline their employee and customer experiences. Our innovative solutions leverage cutting-edge artificial intelligence and machine learning to enhance productivity and engagement.Job SummaryAs aCustomer Success Manager, you will be responsible for...

  • Customer Success Executive

    2 weeks ago

    Gurgaon, Haryana, India Work Companion Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Success ExecutiveLocation: Gurugram, HaryanaEmployment Type: Full-timeIndustry: SaaS, HRTech, HRMSAbout WoCoWoCo (Work Companion) is a leading HRTech SaaS company that automates HR and Payroll processes for SMBs and mid-market companies. With approximately 30,000 end users across 150+ organizations, we're on a mission to support businesses and their...

  • Customer Success Manager

    4 days ago

    Gurgaon, Haryana, India Saksham Wealth Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSaksham Wealth Private Limited is a leading force in investment management, serving corporations, institutions, high-net-worth individuals, and NRIs since 2005. The company specializes in equity and fixed-income advisory, trading, research, investment banking, private investment management, asset management, and private equity. Saksham...

  • Customer Success Account Manager

    1 week ago

    Gurgaon, Haryana, India Microsoft Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    The Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestrating support delivery activities within an account (set of accounts). This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum.  The prevailing...

  • Customer Success Manager

    6 days ago

    Gurgaon, Haryana, India MTOR Life Sciences Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Customer Success Manager – Mtor Lifesciences Pvt. Ltd.Location:Gurugram, HaryanaCompany: MTOR Life Sciences Pvt. Ltd.About Us:MTOR Life Sciences Pvt. Ltd. is a trusted partner in the Life Sciences, Pharma, and Hospital industries. As part of our commitment to delivering excellence, we are seeking a motivated and skilled Customer Success Manager to join...

  • Customer Success Executive

    6 days ago

    Gurgaon, Haryana, India Perceptiviti Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Immediate Joiners OnlyJob Description:We are looking for a detail-oriented and proactive Customer Success Executive to manage client accounts and ensure their satisfaction with our products and services. The ideal candidate will be responsible for maintaining strong relationships with clients, facilitating subscription renewals, and ensuring timely sharing...