Customer Success Manager

3 days ago


Gurgaon, Haryana, India Cherry Merry Home Foods Full time

We are hiring a Customer Success Manager for Qapita, a leading VC-backed FinTech SaaS platform that powers equity management, ESOP administration, and cap table automation for startups across India & Southeast Asia.

Experience: 5–8 years (minimum 5 years in Customer Success, preferably SaaS)

Key Responsibilities

  • Own customer lifecycle: onboarding, adoption, engagement & renewals
  • Conduct QBRs/EBRs and build strong relationships with CXOs, CFOs & HR leaders
  • Drive product usage, customer health, and retention metrics
  • Run customer campaigns for new features & product education
  • Track and report on usage analytics, CSAT, renewal pipeline & churn indicators
  • Collaborate with product, tech, and leadership teams for continuous improvement

Requirements

  • Strong experience in SaaS Customer Success
  • Excellent communication, stakeholder management & presentation skills
  • Data-driven approach with ability to analyze product usage metrics
  • Hands-on with CS/CRM tools (Gainsight, HubSpot, Salesforce, Intercom etc.)
  • Customer-first mindset, high ownership, and strong execution capability

Job Type: Full-time

Pay: ₹850, ₹1,300,000.00 per year

Work Location: In person



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