Customer Success Manager
3 days ago
We are hiring a Customer Success Manager for Qapita, a leading VC-backed FinTech SaaS platform that powers equity management, ESOP administration, and cap table automation for startups across India & Southeast Asia.
Experience: 5–8 years (minimum 5 years in Customer Success, preferably SaaS)
Key Responsibilities
- Own customer lifecycle: onboarding, adoption, engagement & renewals
- Conduct QBRs/EBRs and build strong relationships with CXOs, CFOs & HR leaders
- Drive product usage, customer health, and retention metrics
- Run customer campaigns for new features & product education
- Track and report on usage analytics, CSAT, renewal pipeline & churn indicators
- Collaborate with product, tech, and leadership teams for continuous improvement
Requirements
- Strong experience in SaaS Customer Success
- Excellent communication, stakeholder management & presentation skills
- Data-driven approach with ability to analyze product usage metrics
- Hands-on with CS/CRM tools (Gainsight, HubSpot, Salesforce, Intercom etc.)
- Customer-first mindset, high ownership, and strong execution capability
Job Type: Full-time
Pay: ₹850, ₹1,300,000.00 per year
Work Location: In person
-
Customer Success Manager
22 hours ago
Gurgaon, Haryana, India Leena AI Full timeAbout Leena AILeena AI is a leading AI-powered enterprise automation platform that helps organizations streamline their employee and customer experiences. Our innovative solutions leverage cutting-edge artificial intelligence and machine learning to enhance productivity and engagement.Job SummaryAs aCustomer Success Manager, you will be responsible for...
-
Customer Success Manager
2 weeks ago
Gurgaon, Haryana, India Advantage Club Full time ₹ 5,00,000 - ₹ 15,00,000 per yearAbout the Company:A pioneer in the Employee Rewards and Engagement category, was established in 2016. Headquartered in the heart of the tech world, San Francisco, we have consistently pushed the boundaries of innovation and expanded our global footprintwhile delivering cutting-edge solutions to clients worldwide. boasts backing from visionary investors...
-
Customer Success Manager
1 day ago
Gurgaon, Haryana, India Togopool Full timeWe are seeking a proactive and customer-focused Customer Success Manager to join our growing team. As a CSM, you will be the key point of contact for our clients, ensuring a seamless post-sales experience, driving product adoption, and building strong, long-term relationships.ResponsibilitiesOwn customer onboarding, training, and engagement for B2B SaaS...
-
Customer Success Manager
1 week ago
Gurgaon, Haryana, India Hyrmus Full time ₹ 15,00,000 - ₹ 20,00,000 per yearJob Title: Customer Success Manager – Merchant ExperienceDepartment: GTM (Go-To-Market) – Customer SuccessWork Type: Full-time, On-site (Gurgaon)Working Days: Monday to Friday (WFO – Work from Office)Timings: Late-evening calls to align with US/EU clientsCTC: ₹15–20 LPA (Fixed) + Performance IncentivesAbout the RoleAs a Customer Success Manager...
-
Customer Success Manager
2 weeks ago
Gurgaon, Haryana, India PeopleStrong Full time ₹ 80,00,000 - ₹ 1,20,00,000 per yearExperience:4–7 Years (HR Tech / HRMS Experience Mandatory)About the RoleSeeking aCustomer Success Managerwith strongHRMS / HR Techexperience to own customer relationships, drive adoption, and ensure value delivery across our HR platform.Key ResponsibilitiesManage end-to-end relationships for enterprise HRMS customers.Drive product adoption, usage,...
-
Customer Success Manager
3 days ago
Gurgaon, Haryana, India MTOR Life Sciences Private Limited Full timeCustomer Success Manager – Mtor Lifesciences Pvt. Ltd.Location:Gurugram, HaryanaCompany: MTOR Life Sciences Pvt. Ltd.About Us:MTOR Life Sciences Pvt. Ltd. is a trusted partner in the Life Sciences, Pharma, and Hospital industries. As part of our commitment to delivering excellence, we are seeking a motivated and skilled Customer Success Manager to join...
-
Customer Success Manager
2 weeks ago
Gurgaon, Haryana, India Sumtracker Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSkills: Excellent english communication skills. Good with software products.Experience: 2+ year experience at a SaaS companyOffice location: WeWork Platina, near Sikanderpur Metro Station, GurugramWork Policy: In officeAbout the roleWe are seeking a passionate and driven Customer Success Manager to join our team and play a critical role in ensuring our...
-
Customer Success Manager
1 week ago
Gurgaon, Haryana, India Netcore Cloud Full time ₹ 12,00,000 - ₹ 36,00,000 per yearGurgaon | Customer Success Manager | Full-timeDo you love to own customer's KPIs?Are you an evangelist who would like to help the marquee Enterprise brands?Then this is the role for youRole & ResponsibilitiesDevelop an intimate understanding of your customers' businessesDevelop a network of champions within each account through education, coaching and strong...
-
Customer Success Account Manager
5 days ago
Gurgaon, Haryana, India Microsoft Full timeThe Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestrating support delivery activities within an account (set of accounts). This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum. The prevailing...
-
Customer Success Manager
1 week ago
Gurgaon, Haryana, India BitScale Full time ₹ 1,00,00,000 - ₹ 3,00,00,000 per yearAbout UsAt Bitscale, we're a tight-knit, ambitious team ofIIT Kanpur gradsbuilding asignal-first GTM automation platformthat makes SDRs and growth teams10x more effective.We've spent years at places likeJP Morgan, HSBC, Nanonets, and CityMall, and now we're building the next big thing from the ground up — with real customers, real data, and real scale.For...