
Customer Success Manager
20 hours ago
About Company
Unolo is a fast-growing B2B SaaS company focused on providing innovative field force management solutions to companies and their field executives. With an impressive client roster including industry leaders such as Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As a dynamic company, we value teamwork, technological excellence, and a passion for problem-solving.
About the Role
Join Unolo's dynamic team as a Customer Success Manager where you'll drive customer retention, expansion, and advocacy. You'll serve as the primary point of contact for key accounts, ensuring customers maximize value from our platform while building long-term strategic relationships.
Key Responsibilities
· Manage customer relationships through proactive engagement, regular check-ins, and strategic account planning
· Drive onboarding and adoption by guiding new customers through implementation and providing product training
· Monitor customer health metrics to identify risks, opportunities, and expansion potential
· Collaborate cross-functionally with sales, product, and support teams to ensure seamless customer experiences
· Achieve retention and growth targets through strategic account management and upselling initiatives
· Gather customer feedback and insights to inform product development and company strategy
Required Qualifications
Experience & Education
· 2-3+ years in customer success, account management, or customer-facing roles in B2B SaaS
· Bachelor's degree in Business, Marketing, Communications, or related field
· Proven track record in client retention and revenue growth through account expansion
Technical & Core Skills
· CRM proficiency (Zoho, HubSpot) and advanced MS Office skills
· Strong analytical abilities with experience in data analysis and SaaS metrics
· Exceptional communication and presentation skills for diverse stakeholders
· Project management capabilities to handle multiple accounts simultaneously
· Customer-centric mindset with genuine passion for customer success
Success Metrics
Performance measured by customer retention rates, Net Revenue Retention (NRR), customer satisfaction scores (NPS/CSAT), product adoption metrics, and onboarding efficiency.
Job Type: Full-time
Pay: ₹50, ₹80,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
-
Customer Success Manager
17 hours ago
Gurgaon, Haryana, India Appbrew Technology Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAppbrew is hiring a Customer Success ManagerYoull manage the full customer lifecycle - onboarding, adoption, retention, and growth.2-5 yrs in SaaS/e-commerce client success with strong communication & problem-solving skills required.Provident fundHealth insurance
-
Customer Success Manager
4 days ago
Gurgaon, Haryana, India Linkedin Technology Information Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCustomer Success Manager - LinkedIn Talent Solutions Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day....
-
Customer Success Manager
20 hours ago
Gurgaon, Haryana, India Unolo Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout CompanyUnolo is a fast-growing B2B SaaS company focused on providing innovative field force management solutions to companies and their field executives. With an impressive client roster including industry leaders such as Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As a...
-
Customer Success Manager
2 weeks ago
Gurgaon, Haryana, India Saksham Wealth Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionSaksham Wealth Private Limited is a leading force in investment management, serving corporations, institutions, high-net-worth individuals, and NRIs since 2005. The company specializes in equity and fixed-income advisory, trading, research, investment banking, private investment management, asset management, and private equity. Saksham...
-
Customer Success Manager
4 days ago
Gurgaon, Haryana, India ElevenX Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWORK FROM OFFICE - MON-FRISHIFT TIMINGS - 5:30 PM - 2:30 AM (NIGHT SHIFT)OFFICE LOCATION - GURUGRAMJob SummaryThe Customer Success Manager is a high-impact role responsible for owning and growing client relationships. This role is central to driving adoption, ensuring retention, and achieving aggressive upsell, cross-sell, and expansion targets. As a key...
-
Customer Success Manager
19 hours ago
Gurgaon, Haryana, India GlobalXperts Technology Full time ₹ 7,00,000 - ₹ 10,00,000 per yearJob Title: Account Manager / Customer Success Manager IT Infrastructure ServicesLocation: Gurugram (Work From office)Experience: 5+ yearsNotice Period: ImmediateKey Responsibilities:Build and maintain strong, long-term relationships with key stakeholders in client organizations.Serve as the primary point of contact for all client needs, ensuring satisfaction...
-
Customer Success Manager
18 hours ago
Gurgaon, Haryana, India Loop Subscriptions Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany DescriptionLoop Subscriptions helps Shopify brands create and grow their subscription businesses efficiently. Our platform provides tools that enhance both merchant and customer experiences. We focus on transforming one-time shoppers into loyal subscribers, offering a user-friendly customer portal and personalized cancellation flows to reduce churn....
-
Customer Success Manager
6 days ago
Gurgaon, Haryana, India Insight Advisors PvtLtd Full time ₹ 72,00,000 - ₹ 1,00,00,000 per yearWe're Hiring – Customer Success Manager (CSM)Gurgaon | Startup ( 6 Days Working, 1st Saturday Off )Requirements:5–6 years of experience in Customer Success / Client EngagementBackground: B.Com / M.ComStrong understanding of B2B client handling & finance processesJoin This WhatsApp Group For More Job OpportunitiesJob Types: Full-time, PermanentPay: ₹50,...
-
Customer Success Manager
6 days ago
Gurgaon, Haryana, India Xshore Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob OverviewWe are looking for a proactive and client-focusedCustomer Success Manager (CSM)to manage relationships with our global real estate clients. This role is critical to ensuring clients see measurable value from Xshore's services by driving client satisfaction, retention, and growth. You'll be the primary point of contact for clients, overseeing...
-
Senior Customer Success Manager
2 days ago
Gurgaon, Haryana, India Simpplr Full time ₹ 12,00,000 - ₹ 36,00,000 per yearOverview: As a Senior Customer Success Manager, you will play a pivotal role in ensuring our customers' success and satisfaction. You will be responsible for developing and maintaining strong relationships with SMB and Commercial clients, understanding their needs, and providing strategic guidance to help them achieve their goals. Your expertise in customer...