Customer Success Manager

4 days ago

Gurgaon, Haryana, India UNOLO Full time ₹ 12,00,000 - ₹ 96,00,000 per year

About Company

Unolo is a fast-growing B2B SaaS company focused on providing innovative field force management solutions to companies and their field executives. With an impressive client roster including industry leaders such as Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As a dynamic company, we value teamwork, technological excellence, and a passion for problem-solving.

About the Role

Join Unolo's dynamic team as a Customer Success Manager where you'll drive customer retention, expansion, and advocacy. You'll serve as the primary point of contact for key accounts, ensuring customers maximize value from our platform while building long-term strategic relationships.

Key Responsibilities

· Manage customer relationships through proactive engagement, regular check-ins, and strategic account planning

· Drive onboarding and adoption by guiding new customers through implementation and providing product training

· Monitor customer health metrics to identify risks, opportunities, and expansion potential

· Collaborate cross-functionally with sales, product, and support teams to ensure seamless customer experiences

· Achieve retention and growth targets through strategic account management and upselling initiatives

· Gather customer feedback and insights to inform product development and company strategy

Required Qualifications

Experience & Education

· 2-3+ years in customer success, account management, or customer-facing roles in B2B SaaS

· Bachelor's degree in Business, Marketing, Communications, or related field

· Proven track record in client retention and revenue growth through account expansion

Technical & Core Skills

· CRM proficiency (Zoho, HubSpot) and advanced MS Office skills

· Strong analytical abilities with experience in data analysis and SaaS metrics

· Exceptional communication and presentation skills for diverse stakeholders

· Project management capabilities to handle multiple accounts simultaneously

· Customer-centric mindset with genuine passion for customer success

Success Metrics

Performance measured by customer retention rates, Net Revenue Retention (NRR), customer satisfaction scores (NPS/CSAT), product adoption metrics, and onboarding efficiency.

Job Type: Full-time

Pay: ₹50, ₹80,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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