Customer Success Manager

11 hours ago

Gurgaon, Haryana, India Leena Ai Full time ₹ 20,00,000 - ₹ 25,00,000 per year
Company Overview:
Founded in 2018, Leena AI is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meet the needs of any enterprise. Trusted by 10M+ employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, Puma, Sony. We have transformed 30M conversations and 1B employee interactions. Leena AI plays well with 100+ platforms, including SAP SuccessFactors, ADP, Oracle, Workday, Microsoft Office 365, and Slack. Leena AI currently supports 100+ languages globally. Leena AI has raised $40M investment from Greycroft and Bessemer Venture Partners.
Role and Responsibilities:
We are looking for Customer Success Professionals to play a critical role in building relationships with significant clients. As a Strategic Account Manager, you will represent our company and interact with major clients. Your responsibilities will include:
  • Managing and growing the customer's lifetime revenue potential by creating a shared vision and roadmap for success
  • Providing customers with success blueprints, service plans, and business roadmaps
  • Defining and optimizing the customer lifecycle, mapping the customer journey
  • Communicating with major clients on a regular basis and responding to specific queries
  • Driving adoption and usage of products and features across multiple business units, teams, and markets
  • Developing and implementing efficient and effective management plans for clients

Candidate Qualifications:
We require the following qualifications from candidates:
  • Proven work experience as a Strategic Account Manager or Key Account Manager
  • 4+ years of solid Customer Success Management experience in a B2B SAAS environment
  • Excellent communication skills
  • Should have an education background from a Tier-1 college.
  • Experience building account plans for growth and creating shared vision with customers
  • Hands-on experience with CRM software and Account Management systems
  • Strong negotiation skills with a problem-solving attitude
  • Flexible, startup mindset with proven success in fast-paced work environments
  • MBA from IIM or equivalent is Mandatory

Required Skills:
The following skills are required for this role:
  • Strategic account management
  • Customer success management
  • CRM software
  • Account management systems
  • Excellent communication skills

Benefits:
  • Performance Bonus
  • Health Insurance

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