Customer Success Executive

3 days ago

Gurgaon, Haryana, India Nat Habit Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Join NatHabit as a Customer Success Executive

Chat Process -Job Title: Customer Success Executive

About the Role:

As a Customer Success Executive, you will be responsible for ensuring driver satisfaction by building strong relationships, addressing concerns proactively, and collaborating with internal teams to improve service delivery and product insights. This role requires excellent communication skills, problem-solving ability, and a customer-first mindset.

Key Responsibilities

  • Manage and respond to customer queries through
    Chats, Emails, and Outbound Calls.
  • Monitor and support drivers, providing
    real-time assistance and solutions.
  • Collaborate with internal teams to
    resolve complex issues
    and enhance service delivery.
  • Maintain accurate records of driver interactions, issues raised, and follow-up actions.

Requirements

  • Up to
    1 year of experience
    in customer success, account management, or a related role.
  • Strong
    written and verbal communication
    skills.
  • Good
    problem-solving ability
    with a customer-first approach.
  • Familiarity with
    chat platforms and CRM systems
    .
  • Bachelor's degree
    preferred.

Key Skills

  • Excellent interpersonal and communication skills
  • Strong multitasking and time management abilities
  • Ability to stay calm under pressure and handle difficult situations
  • Attention to detail and accuracy in documentation
  • Quick learner with adaptability to new tools and processes
  • Team player with an accountability and ownership mindset

Why Join Us?

  • Be part of a
    fast-growing and dynamic team
    shaping the customer experience.
  • Opportunity to
    work closely with cross-functional teams
    and gain exposure to diverse business areas.
  • A collaborative culture that values
    learning, ownership, and innovation
    .
  • Clear growth path with opportunities to
    enhance your career in customer success
    .

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