Customer Success Manager

6 days ago


Gurgaon, Haryana, India Teknuova Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Manage customer success by ensuring high levels of satisfaction, retention, and growth through effective communication, issue resolution, and proactive engagement.
  • Develop and execute customized onboarding plans to ensure new customers get off to a strong start with our platform.
  • Identify opportunities for upselling and cross-selling within existing customer base to drive revenue growth.
  • Collaborate with internal teams (e.g., product development, marketing) to develop strategies that meet customer needs and improve overall customer life cycle management.
  • Analyze customer data to identify trends, areas for improvement, and opportunities for process optimization.


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