Customer Relationship Manager
5 days ago
- 2–5 years of experience in customer relationship management in the automobile industry (car dealership preferred).
- Build and maintain strong relationships with customers through regular communication (calls, emails, and visits).
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Monitor and ensure timely delivery of vehicles and after-sales services.
- Coordinate with the sales and service teams to ensure smooth customer handling at every touchpoint.
- Conduct follow-up calls for vehicle delivery, service feedback, and satisfaction surveys.
- Manage the dealership CRM software — update customer data, record interactions, and track leads.
- Analyze customer satisfaction reports and support management in implementing improvement plans.
- Promote extended warranty, service packages, and customer retention programs.
- Prepare daily, weekly, and monthly reports on customer engagement and feedback.
Job Types: Full-time, Permanent
Pay: ₹10, ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
Work Location: In person
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