Customer Relationship Manager

5 days ago


Tiruchi, Tamil Nadu, India SKMM KIA Full time ₹ 10,000 - ₹ 35,000 per year
  • 2–5 years of experience in customer relationship management in the automobile industry (car dealership preferred).
  • Build and maintain strong relationships with customers through regular communication (calls, emails, and visits).
  • Handle customer inquiries, complaints, and feedback promptly and professionally.
  • Monitor and ensure timely delivery of vehicles and after-sales services.
  • Coordinate with the sales and service teams to ensure smooth customer handling at every touchpoint.
  • Conduct follow-up calls for vehicle delivery, service feedback, and satisfaction surveys.
  • Manage the dealership CRM software — update customer data, record interactions, and track leads.
  • Analyze customer satisfaction reports and support management in implementing improvement plans.
  • Promote extended warranty, service packages, and customer retention programs.
  • Prepare daily, weekly, and monthly reports on customer engagement and feedback.

Job Types: Full-time, Permanent

Pay: ₹10, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Internet reimbursement

Work Location: In person



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