service manager/Customer Care Manager/PDI in charge/Parts Manager

2 weeks ago

Tiruchi, Tamil Nadu, India Sree Karpagamoorthy Motors LLP Full time ₹ 2,10,000 - ₹ 4,20,000 per year

Service Manager:

  • Manage and oversee daily service operations to ensure efficiency and effectiveness.
  • Supervise, train, and motivate service staff to meet performance goals.
  • Handle escalated customer complaints and provide quick, effective resolutions.
  • Develop and implement service procedures, policies, and standards.
  • Monitor service quality and implement continuous improvement initiatives.
  • Collaborate with other departments (sales, operations, technical, etc.) to ensure smooth workflows.
  • Manage scheduling, workload distribution, and resource allocation.

Customer Care Manager:

  • Lead and manage the customer care team to achieve service excellence.
  • Develop, implement, and monitor customer service policies and procedures.
  • Handle escalated customer complaints and ensure prompt resolution.
  • Track and analyze customer service metrics (response time, resolution rate, satisfaction scores, etc.).
  • Conduct regular training and coaching sessions for team members.
  • Collaborate with sales, operations, and product teams to improve customer experience.
  • Prepare reports on customer feedback, service performance, and team productivity.

PDI In-Charge:

  • Manage and supervise the Pre-Delivery Inspection (PDI) process for all incoming vehicles.
  • Ensure vehicles are inspected for quality, safety, and compliance before delivery to customers.
  • Assign tasks and monitor the performance of the PDI team.
  • Maintain accurate inspection records and documentation.
  • Coordinate with the sales and service teams for smooth vehicle delivery schedules.
  • Identify and resolve any issues found during the inspection process.
  • Ensure adherence to company standards, manufacturer guidelines, and safety protocols.
  • Monitor inventory of tools, equipment, and consumables required for PDI.

Parts Manager:

  • Manage and supervise the daily operations of the parts department.
  • Maintain accurate inventory levels by monitoring stock, ordering, and tracking parts.
  • Ensure timely availability of parts for service, repair, and sales requirements.
  • Develop and maintain strong relationships with suppliers, vendors, and manufacturers.
  • Negotiate with suppliers for best pricing, credit terms, and delivery timelines.
  • Implement effective inventory control systems to reduce shortages and excess stock.
  • Collaborate with service advisors, workshop technicians, and sales teams to fulfill parts requirements.
  • Ensure compliance with manufacturer standards, warranty policies, and company procedures.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Internet reimbursement

Work Location: In person

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