Customer Care Manager

6 days ago

Tiruchi, Tamil Nadu, India SRI SK HONDA - SERVICE Full time ₹ 2,16,000 - ₹ 2,64,000 per year

Position Name – Customer Care Manager

Experience: 2 Year above

Benefits:

ESI&PF

Yearly Bonus

Good Salary Package

Salary : 18000 to 22000 per month

Job Type: Full time (9.30am to 6.00pm)

Locations – SK Honda, (Balaji Nagar, Kattur, Trichy.)

Contact No:

Mail :

Qualification : Any Degree.

Key Responsibilities

  • Customer Data Management: Collect, organize, and manage customer information, including contact details, purchase history, service records, and preferences, to gain comprehensive customer insights.
  • Service and Lead Management: Track leads through the service funnel, and collaborate with service teams to use customer data for personalized Service interactions and to meet service targets.
  • Marketing and Communication: Work with marketing to develop and implement personalized campaigns based on customer profiles, driving engagement and promoting new products or services.
  • Customer Service and Support: Address customer inquiries, feedback, and complaints promptly and effectively across various channels, such as email, phone, and social media.
  • Customer Satisfaction and Loyalty: Implement strategies and programs to ensure high levels of customer satisfaction and retention, which encourages repeat business and positive word-of-mouth marketing.
  • After-Service Support: Manage customer relationships during the ownership journey, including scheduling service appointments and providing support for ongoing vehicle needs.
  • Data Analysis: Analyze customer data to identify trends, opportunities for improvement, and areas for revenue generation.
  • Internal Collaboration: Work closely with sales, marketing, and service departments to align strategies and provide a seamless customer experience.

Essential Skills

  • Communication & Interpersonal Skills: Adept at building rapport and collaborating effectively with diverse clients and internal teams.
  • Problem-Solving: Strong ability to analyze issues and develop effective solutions.
  • Data Analysis: Ability to analyze customer data and feedback to derive insights for strategic planning.
  • Project Management: Capable of managing multiple priorities and leading initiatives across different departments.
  • Negotiation: Skill in reaching mutually beneficial agreements with customers.
  • Leadership: Ability to motivate teams, prioritize tasks, and delegate effectively.

Job Type: Full-time

Pay: ₹18, ₹22,000.00 per month

Work Location: In person

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