Customer Service Executive

3 days ago

Tiruchi, Tamil Nadu, India Massclick Full time ₹ 2,00,000 - ₹ 2,40,000 per year

Job Summary:

We are looking for a proactive and customer-focused Customer Service Manager to join our team. The ideal candidate will have strong communication skills, a positive attitude, and at least one year of experience in handling customer queries through calls, emails, or chat support.

Key Responsibilities:

  • Handle inbound and outbound customer calls in a professional manner.
  • Respond promptly to customer inquiries and resolve issues efficiently.
  • Maintain accurate records of customer interactions in the CRM system.
  • Coordinate with internal teams to ensure customer satisfaction.
  • Follow up with customers to ensure that their issues are resolved.
  • Meet daily/weekly targets for call handling and query resolution.
  • Provide product/service information and assist customers in understanding our offerings.

Required Skills & Qualifications:

  • Minimum 1 year of experience in Customer Support / BPO / Telecalling / Client Service.
  • Excellent communication skills in English and Tamil (or local language).
  • Strong problem-solving attitude and patience in handling customer concerns.
  • Basic computer knowledge (MS Office, CRM tools).
  • Ability to work independently as well as in a team.
  • Good listening skills and attention to detail.

Education:

  • Any graduate / diploma holder (Freshers with strong communication may also apply).

Preferred Candidates:

  • Candidates with experience in telecalling, helpdesk, or customer relationship management.
  • Immediate joiners preferred.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Work Location: In person

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