Customer Support Specialist
1 day ago
Job Description :
To manage inbound and outbound customer calls efficiently, provide accurate information, and ensure prompt service and customer satisfaction through effective telecommunication.
Key Responsibilities
- Handle inbound and outbound customer calls in a polite and professional manner.
- Respond to customer inquiries, service requests, and complaints promptly.
- Maintain proper call records and update the CRM or database regularly.
- Coordinate with Service Engineer departments to ensure customer issues are resolved.
- Follow up on pending cases and ensure customer satisfaction.
- Provide clear communication and support to customers regarding products or services.
- Meet daily/weekly call targets and maintain call quality.
- Suggest improvements based on customer feedback.
Key Skills & Competencies
- Strong verbal communication in Tamil and English.
- Good listening and problem-solving skills.
- Confidence and patience in handling customer concerns.
- Basic computer knowledge (MS Office, CRM tools).
- Team player with a positive attitude.
Education: Any Degree / Diploma.
- Added Advantage: Prior experience in Service-related Customer Support..
- Experience: 1 to 3 years of experience in Customer Support.
Work Schedule
- General shift timing.
- 6 days working (Sunday weekly off)
- Salary :Negotiable
Job Types: Full-time, Permanent
Pay: ₹12, ₹15,000.00 per month
Benefits:
- Life insurance
- Provident Fund
Work Location: In person
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