Customer Support Specialist

1 day ago


Tiruchi, Tamil Nadu, India JR Communication & Power Service Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Job Description :

To manage inbound and outbound customer calls efficiently, provide accurate information, and ensure prompt service and customer satisfaction through effective telecommunication.

Key Responsibilities

  • Handle inbound and outbound customer calls in a polite and professional manner.
  • Respond to customer inquiries, service requests, and complaints promptly.
  • Maintain proper call records and update the CRM or database regularly.
  • Coordinate with Service Engineer departments to ensure customer issues are resolved.
  • Follow up on pending cases and ensure customer satisfaction.
  • Provide clear communication and support to customers regarding products or services.
  • Meet daily/weekly call targets and maintain call quality.
  • Suggest improvements based on customer feedback.

Key Skills & Competencies

  • Strong verbal communication in Tamil and English.
  • Good listening and problem-solving skills.
  • Confidence and patience in handling customer concerns.
  • Basic computer knowledge (MS Office, CRM tools).
  • Team player with a positive attitude.

Education: Any Degree / Diploma.

  • Added Advantage: Prior experience in Service-related Customer Support..
  • Experience: 1 to 3 years of experience in Customer Support.

Work Schedule

  • General shift timing.
  • 6 days working (Sunday weekly off)
  • Salary :Negotiable

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Life insurance
  • Provident Fund

Work Location: In person


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