Customer Specialist

Company Description

Mearltiin FinEduTech Private Limited is a forward-thinking fintech company dedicated to revolutionizing financial education through innovative technology solutions. Our mission is to provide accessible, engaging, and effective financial education tools that foster financial inclusion and literacy. We offer digital learning platforms with interactive modules on personal finance, investment strategies, and financial planning. Additionally, our AI-powered financial tools assist with real-time financial decision-making, and we offer tailored corporate training programs to enhance financial acumen within organizations.

Role Description

This is a full-time on-site role for a Customer Specialist located in Tiruchirappalli. The Customer Specialist will handle day-to-day tasks including providing customer support, ensuring customer satisfaction, and addressing customer inquiries. The role involves listening to customer needs, providing accurate information, resolving issues, and maintaining a positive customer experience. The specialist will also gather and analyze customer feedback to improve service quality.

Qualifications

• Strong Interpersonal Skills and Customer Satisfaction abilities
• Customer Support and Communication skills
• Analytical Skills to gather and interpret customer feedback
• Excellent problem-solving abilities and attention to detail
• Ability to work effectively in a team-oriented environment
• Proficiency in using customer service software and tools is a plus
• Previous experience in customer service roles preferred

Job Type: Full-time

Pay: ₹11, ₹37,288.23 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund
• Work from home