Application Support
3 days ago
Role & responsibilities
- Learn and understand the ship management tool to provide accurate and effective resolutions for customer-reported issues.
- Troubleshoot and resolve technical issues, ensuring timely and efficient resolution of tickets.
- Log, track, and manage support tickets using the company's ticketing system.
- Escalate complex issues to the appropriate technical teams or departments for further investigation and resolution.
- Ensure all tickets are updated regularly with progress and resolution details.
- Communicate effectively with customers to gather necessary information and provide updates on the status of their issues.
- Ensure clear, concise, and empathetic communication, maintaining a professional and positive attitude.
- Collaboration:
- Collaborate with internal teams, including development, QA, and product management, to resolve issues and implement solutions.
- Act as a liaison between customers and technical teams to ensure accurate problem interpretation and resolution.
- Document troubleshooting steps, resolutions, and best practices for future reference and knowledge sharing.
- Prepare regular reports on ticket status, resolution times, and customer feedback.
- Demonstrate empathy and understanding towards customers' concerns and frustrations.
- Provide a high level of customer service, ensuring customer satisfaction and loyalty.
Preferred candidate profile
- Any Bachelor's degree. B.Sc in Information Technology, Computer Science, or any related field with computer background would be added advantage.
- Proven experience (typically 2-4 years) in application support, including Level 2 in any or similar roles.
- Basic knowledge in Ship Management company
- Basic knowledge in PMS or Procurement
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal abilities.
- Familiarity with ITIL or other IT service management frameworks is a plus.
-
Application Support
1 week ago
Chennai, Tamil Nadu, India Kiya Full time ₹ 5,00,000 - ₹ 12,00,000 per yearPosition : Application Support (Control-M)Experience : 5 to 8 YearsNotice period: Immediate to 15 DaysLocation: ChennaiType of interview: F2F Interview (Final Discussion)Required Skills: Control-M, Unix, Shell script, SQL Queries Incident Management, Problem Management, Etc.Direct Responsibilities:The job mainly consists of the following elements:7/7 24/24...
-
Application Support
1 week ago
Chennai, Tamil Nadu, India TransUnion Full time ₹ 8,00,000 - ₹ 15,00,000 per yearTransUnion's Job Applicant Privacy NoticeWhat We'll Bring:Monitor and support production jobs, resolving issues and performing root cause analysis.Basic idea on Design, develop, and maintain ETL workflows using Ab Initio GDE, EME, and Conduct IT.Optimize and troubleshoot existing Ab Initio graphs for performance and scalability.Perform basic unit testing,...
-
Application Support Analyst
2 weeks ago
Chennai, Tamil Nadu, India Expleo Group Full time ₹ 8,00,000 - ₹ 12,00,000 per yearOverview:5 Years of Experience in Application SupportShould have a strong technical knowledge of Windows / Linus server based applications and have ability to troubleshoot server related issues, review logsAbility to manage support for 6 -8 applicationsA working knowledge of the system development life cycle, general application support standards and ITSM...
-
Application Support Lead
3 days ago
Chennai, Tamil Nadu, India Digital Kindle Technologies Full time ₹ 4,80,000 - ₹ 6,00,000 per yearApplication Support LeadAbout the RoleWe are seeking a highly skilled Technical / Application Support Lead to oversee our support operations and ensure smooth delivery of services to clients. The ideal candidate will have strong technical knowledge, leadership qualities, and the ability to manage escalations effectively while mentoring the support team.Key...
-
Application Support
3 days ago
Chennai, Tamil Nadu, India Avant Garde Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWill be responsible to develop and implement services that improve Software development Life Cycle.Build automations which will help optimize software delivery.Will be responsible for availability, latency, performance efficiency, change management, monitoring, emergency response and incident management.Will be responsible for setting up pre-emptive...
-
Java Application Support
1 week ago
Chennai, Tamil Nadu, India Getinz Techno Services Full time ₹ 5,00,000 - ₹ 12,00,000 per yearThe role involves providing Level 2 (L2) application support for Java-based systems, ensuring high availability and performance through proactive monitoring, incident resolution, and collaboration with senior technical teams. The ideal candidate will have a strong foundation in Java, Unix/Linux, and Oracle, with a drive to learn and grow in a structured...
-
Application Support Engineer
16 hours ago
Chennai, Tamil Nadu, India Kaay Labs Full time ₹ 6,00,000 - ₹ 18,00,000 per yearRole: Application Support EngineerLocation: ChennaiShift: 24/7 Rotational Shifts (including weekends)Employment Type: Full-timeRole & responsibilitiesJob Title:Tier 3 Application Support Engineer (24/7 Support) React, Serverless, AWSJob Description:We are looking for an experienced Tier 3 Application Support Engineer to join our clients global support...
-
Application Support Head
24 hours ago
Chennai, Tamil Nadu, India CSB Bank Full timeHead - Application Support FCR| Chennai To lead and manage the support, maintenance, and optimization of the bank's core banking applications and related systems. This role ensures uninterrupted banking operations, effective incident resolution, and strategic enhancements aligned with business goals. For Managing the Retail Module in Flexcube Core...
-
Application Support Analyst
1 week ago
Chennai, Tamil Nadu, India Inchcape Shipping Services Full time ₹ 5,00,000 - ₹ 12,00,000 per yearRole Requirements : Acting as the primary subject matter expert for hypercare critical business applications, for day-to-day operations, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders...
-
IT Application Support Associate
3 days ago
Chennai, Tamil Nadu, India Tazapay Pte Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per yearJob Description – IT Application Support Associate (Shift-based) We are looking for a motivated and detail-oriented IT Application Support Associate to join our team. The role involves working on a shift basis to ensure continuous monitoring, proactive issue resolution, and timely response to customer queries and system alerts. Responsibilities ●...