Application Support Analyst

5 days ago

Chennai, Tamil Nadu, India Expleo Group Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Overview:

5 Years of Experience in Application Support

  • Should have a strong technical knowledge of Windows / Linus server based applications and have ability to troubleshoot server related issues, review logs
  • Ability to manage support for 6 -8 applications
  • A working knowledge of the system development life cycle, general application support standards and ITSM tools

  • Ability to work on SQL queries.

  • Experience in supporting cloud platform (AWS / Azure) based applications will be added advantage

  • Excellent organizational and written skills and the ability to interact with staff at all levels in our organization are essential

****** Windows and Linux Server administration, AWS, SQL Query creation

Application Support – Ticket based and Project Support

Monday to Friday, EU or US hours

EU – 2:00 PM IST to 11:00 PM IST

US – 5:30 PM IST to 2:30 AM IST

Responsibilities:

Perform critical Application Administration activities including the following

  • Support of Applications in accordance with Client SOPs including ticket and non-ticket based support

  • Must be able to complete incidents and service requests within defined SLA independently

  • Perform application installations and deployment and support other project related activities

  • Perform troubleshooting of application problems with no supervision

  • Perform reviews of installations, patches and support monthly patching activities

  • May be required to be on-call to support after hours issues as they arise

  • Develop a deep level of understanding of IT Applications being supported

  • Ability to determine and make improvements to applications and processes

  • Liases with Application Vendor when required.

  • Responsible for pro-actively looking at ways to reduce number of support calls.

  • Ensure interfaces between systems are maintained and support appropriately

  • Other duties as assigned

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