crm customer relationhip managment

1 week ago

Ludhiana, Punjab, India DUTTASON ENGINEERS Full time ₹ 2,04,000 - ₹ 2,28,000 per year
  • Customer Relationship Management:Building and maintaining positive relationships with customers, acting as a primary point of contact for inquiries, feedback, and complaints.
  • Customer Service:Providing exceptional customer service, resolving issues, and ensuring customer satisfaction.
  • Data Analysis:Analyzing customer data to identify trends, segment customers, and personalize interactions.
  • Strategy Development:Developing and implementing strategies to improve customer engagement, retention, and overall customer experience.
  • Cross-selling and Upselling:Identifying opportunities to cross-sell or upsell products and services to existing customers.
  • Collaboration:Working with sales, marketing, and other teams to ensure a cohesive customer experience.
  • CRM System Management:May involve managing and optimizing the CRM system itself, including implementation, integration, and troubleshooting.

Job Type: फ़ुल-टाइम

Pay: ₹17, ₹19,000.00 per month

Benefits:

  • हेल्थ इंश्योरेंस

Work Location: In person

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