Customer Relationship Executive

12 hours ago

Ludhiana, Punjab, India 11271a2e-b30f-4c23-a49f-68a5c9a2774f Full time ₹ 2,40,000 per year

A Customer Relationship Executive builds and maintains positive client relationships, acting as a key point of contact to ensure customer satisfaction. Key responsibilities include resolving issues, managing inquiries, identifying opportunities for improvement, and implementing retention strategies. They are also responsible for analyzing customer data and collaborating with other departments to enhance the overall customer experience. Key responsibilities

  • Customer relationship management: Develop and nurture strong, long-lasting relationships with customers to foster loyalty and satisfaction.
  • Issue resolution: Act as the primary point of contact for customer inquiries, complaints, and issues, resolving them in a timely and professional manner.
  • Customer support: Provide prompt and efficient responses to customer needs and questions across various channels like phone, email, and social media.
  • Data analysis: Analyze customer data to identify trends, patterns, and insights that can improve customer satisfaction and inform business strategies.
  • Collaboration: Work with cross-functional teams (e.g., sales, marketing, logistics) to ensure customer needs are met and to improve the overall customer journey.
  • Strategy implementation: Implement and refine customer retention strategies, such as loyalty programs and customized campaigns.
  • Reporting: Prepare reports on customer satisfaction, feedback, and performance metrics.

Required skills and qualifications

  • Experience: Proven experience in a customer-facing role, such as customer service or relationship management.
  • Communication: Excellent verbal and written communication, as well as strong interpersonal and active listening skills.
  • Problem-solving: Strong problem-solving, negotiation, and conflict resolution abilities.
  • Technical proficiency: Proficiency with CRM (Customer Relationship Management) software and other relevant tools.
  • Organizational skills: Ability to multitask, prioritize tasks, and manage time effectively.
  • Customer focus: A strong commitment to providing a positive customer experience and building strong relationships.

Job Types: Full-time, Permanent

Pay: ₹12, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Internet reimbursement

Work Location: In person

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