First Source hiring Banking chat process

6 hours ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Role & responsibilities

Shift: Rotational shifts (Night)

Job Description:

We are hiring for Chat Process Executives in the Banking domain. The role involves handling customer queries via chat and providing timely, accurate, and helpful responses to banking customers.

Key Responsibilities:

  • Handle inbound customer queries related to banking products and services via chat.
  • Resolve issues such as transaction status, account details, card queries, loan queries, etc.
  • Maintain customer satisfaction by providing accurate and complete information.
  • Escalate unresolved issues to relevant departments as per process.
  • Adhere to compliance and confidentiality standards as per banking guidelines.
  • Meet daily productivity and quality benchmarks.

Eligibility Criteria:

  • Education:

  • Graduate (Fresher)

  • HSC (12th pass) with minimum 1 year of customer service experience (BPO preferred)

  • Skills Required:

  • Good communication skills in English (both written and reading comprehension)

  • Basic computer knowledge
  • Problem-solving ability and customer-oriented mindset
  • Ability to multitask and handle pressure

Preferred Candidates:

  • Candidates with prior BPO or customer service experience
  • Comfortable with rotational shifts and working on weekends (if required)

  • Basic knowledge of banking terms is a plus

  • Excellent communication and interpersonal skills

  • Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
  • Please bring the original physical copy of any of your identification documents for verification.
  • B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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