First Source hiring Banking chat process

6 hours ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Role & responsibilities

Shift: Rotational shifts (Night)

Job Description:

We are hiring for Chat Process Executives in the Banking domain. The role involves handling customer queries via chat and providing timely, accurate, and helpful responses to banking customers.

Key Responsibilities:

  • Handle inbound customer queries related to banking products and services via chat.
  • Resolve issues such as transaction status, account details, card queries, loan queries, etc.
  • Maintain customer satisfaction by providing accurate and complete information.
  • Escalate unresolved issues to relevant departments as per process.
  • Adhere to compliance and confidentiality standards as per banking guidelines.
  • Meet daily productivity and quality benchmarks.

Eligibility Criteria:

  • Education:

  • Graduate (Fresher)

  • HSC (12th pass) with minimum 1 year of customer service experience (BPO preferred)

  • Skills Required:

  • Good communication skills in English (both written and reading comprehension)

  • Basic computer knowledge
  • Problem-solving ability and customer-oriented mindset
  • Ability to multitask and handle pressure

Preferred Candidates:

  • Candidates with prior BPO or customer service experience
  • Comfortable with rotational shifts and working on weekends (if required)

  • Basic knowledge of banking terms is a plus

  • Excellent communication and interpersonal skills

  • Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
  • Please bring the original physical copy of any of your identification documents for verification.
  • B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

  • IDFC First Bank

    1 week ago

    Bengaluru, Karnataka, India IDFC First Bharat Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Description : Position : Full Stack Developer. Company Name : IDFC FIRST Bank. Job Type : Full-Time. Job Category : Others. Department : New Age > Information Technology > Wholesale Banking Delivery. Location : Bangalore, Karnataka, India. IDFC FIRST Bank is seeking a highly skilled and motivated Full Stack Developer to join our dynamic team in Bangalore,...

  • First source is Hiring For International semi-Voice

    3 days ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Semi Voice Process (UK Process)Job Location: Firstsource Solutions Limited(Brigade Residency) Unit-202, 2nd Floor, Block A, Brigade tech gardens Brigade Properties Private Limited, Brookefields, Bengaluru Urban Karnataka Company: First SourcePosition: Semi Voice Process (UK Process)Job Role: International Semi Voice AssociateWe are looking for...

  • First source is hiring

    11 hours ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Customer Support Executive International Voice & Non-Voice ProcessKey Responsibilities:Handle inbound and outbound voice calls, live chats, and emails from international customers.Resolve queries related to account support, technical issues, product information, billing, etc.Provide accurate, professional, and timely responses across communication...

  • First source is hiring

    9 hours ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles & Responsibilities :Handle customer queries through email, chat, and online ticketing systems.Resolve issues related to product usage, account access, order status, billing, or general inquiries.Respond to customer concerns in a professional, accurate, and timely manner.Follow predefined templates and standard operating procedures while ensuring...

  • FirstSource hiring For International Chat Process

    6 hours ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About CompanyFirstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across...

  • Chat Process Associates

    2 weeks ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Contact person - BhanumathiPosition: Customer Chat SpecialistLocation: BangaloreAbout the Role: As a Customer Chat Specialist, youll be the first point of contact for our users through online chat. Youll help customers solve issues, provide product info, and ensure they have a smooth experience with our platform.What Youll Do:Respond quickly to customer...

  • Hiring For first Source limited UK shift

    16 hours ago

    Bengaluru, Karnataka, India NJ Technologies Full time ₹ 23,000 - ₹ 36,800 per year

    Hiring First Source Limited Education: PUC & AboveSalary: freshers 23k experienced 30.8kCab: Both way cabShift: 5 days working UK Rotational ShiftLocation : BrookfieldExcellent English communicationContact : HR Mahadev

  • FirstSource hiring For International chat process

    2 days ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    About CompanyFirstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across...

  • IDFC First Bank

    17 hours ago

    Bengaluru, Karnataka, India Acura Solution Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Job Description: Private Banker / Partner – First PrivateKey Responsibilities:Client Acquisition & Relationship Management: Identify and onboard HNI and UHNI clients, nurturing long-term relationships to fulfill their comprehensive banking needs. LinkedIn+1LinkedIn+1Wealth Advisory: Provide personalized financial advice, leveraging the...

  • Hiring For International Chat Process

    2 days ago

    Bengaluru, Karnataka, India 24 7 ai Full time ₹ 27,00,000 - ₹ 35,00,000 per year

    Offline Interview for International chat support11:00 AM to 3:00 PM [Monday to Saturday]Recruiter Name-Swejan Contact **Please mention ** Swejan -ARC -150 ** on the top of your resume before you step into the office and also please mention "Swejan- ARC-150" in primary source while you register.** Designation: Associate and Senior AssociateResponsibilities:...