First source is hiring
9 hours ago
Roles & Responsibilities :
- Handle customer queries through email, chat, and online ticketing systems.
- Resolve issues related to product usage, account access, order status, billing, or general inquiries.
- Respond to customer concerns in a professional, accurate, and timely manner.
- Follow predefined templates and standard operating procedures while ensuring personalized customer interaction.
- Work collaboratively with internal teams (technical, operations, or product) for issue resolution and escalations.
- Maintain accurate logs of customer interactions and follow-ups in CRM tools.
- Meet daily productivity, quality, and turnaround time (TAT) targets.
Required Skills and Qualifications:
- Excellent written English communication skills grammar, spelling, tone, and clarity.
- Strong typing speed (minimum 35-40 WPM) with high accuracy.
- Good comprehension and problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Willingness to work in night shifts and on rotational weekly offs.
- Proficiency with email/chat platforms, Microsoft Office, and web-based tools.
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