Mgr (Technical Support - Ub)

23 hours ago

India Bajaj Auto Full time ₹ 4,00,000 - ₹ 12,00,000 per year

  Job DescriptionJob Title:Mgr/Asst Mgr - Technical SupportLevel:L3Function:  Service Support,Product & CDMSDepartment  (Sub-function)NAJOB PURPOSE To provide technical expertise and support for field operations by coordinating with cross-functional teams to ensure timely resolution of product issues, and to drive service readiness, product reliability, and customer satisfaction through data-driven insights and continuous improvement initiatives.INTERACTION  WITH STAKEHOLDERS InternalExternalDirectUrbanite>Service, Operations>Manufacturing>EVDealershipIndirectJOB REQUIREMENTS Educational QualificationsEssential: Engg- Electrical, Electronics & computer science || Electrical And Electronics EngineeringPreferred Institution: NIT & EquivalentDesired Qualification: ||||Work ExpMin: 3Max:6Industry SpecificationAutomobile, Consumer DurablesAddnl RequirementsAgeMin: 32Max: 60Need for travel70KEY COMPETENCIES Technical/FunctionalTechnical Competencies:Field failure analysis and reportingRoot cause identification and troubleshootingProduct validation through field trials (CUFT)Coordination with R&D for technical issue resolutionDesign for Serviceability (DFS) supportPre- and post-launch product technical supportCompetitor benchmarking and technical comparisonWarranty data analysis and trend identificationEvidence-based failure data collectionUnderstanding of automotive/service tools and diagnosticsFunctional Competencies:Cross-functional coordination (Field, R&D, Manufacturing)Customer feedback management and action planningField team support and guidancePlanning and execution of technical training programsStakeholder communication and escalation handlingService readiness planning for new product launchesAdvisory and awareness program creationData-driven decision-making and reportingField visit planning and complex issue resolutionPresentation of key issues in forums (e.g., REQP)Behavioural L3 - ACT - Continuously raise the bar; Ensure results with speed; Meet customer expectations5. KEY RESPONSIBILITIES Coordinate between Field Teams, R&D, and Manufacturing to ensure swift resolution of field failures and product issues.Collect, analyze, and communicate customer feedback on product changes and enhancements to drive continuous improvement.Support and guide field teams in troubleshooting, maintenance practices, and resolution of complex technical issues.Plan and execute technical training programs to enhance field readiness and product handling skills.Manage stakeholder communication and handle escalations by facilitating timely and effective technical resolutions.Ensure service readiness for new product launches, including availability of tools, kits, and technical training (Train-the-Trainer).Identify the need for and drive awareness/advisory programs to maintain service quality and product performance.Utilize data-driven insights from warranty claims, field failure reports, and customer feedback to inform decision-making.Conduct field visits for issue validation, root cause analysis, and hands-on support to the field service team.Present key issues and insights in forums such as REQP for further analysis and resolution planning.  

  • MGR (SERVICE - UB) - Ghaziabad RO

    5 days ago

    India Bajaj Auto Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Job DescriptionJob Title:Mgr/Asst Mgr - ASM ServiceLevel:Job DescriptionJob Title:Mgr/Asst Mgr - ASM ServiceLevel:L3Function:  ServiceDepartment  (Sub-function)NAJOB PURPOSE Responsible for expansion of service network in the assigned area, achievement of service targets, adherence to service standards across all dealer workshops/branches and product...

  • Mgr (Customer Exp - Ub) - Akurdi

    7 days ago

    India Bajaj Auto Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job TitleMGR (CUSTOMER EXPERIENCE)Department/Function       UBLocation AKURDIRole Share the handful of key/main objectives of the roleDesign and implement a holistic customer experience framework.Build scalable, tech-enabled customer journeys across pre-sales, test rides, delivery, and post-sales.Enhance customer satisfaction and loyalty by embedding...

  • Mgr (Service - Ub) - Raipur Ro

    6 days ago

    India Bajaj Auto Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Job DescriptionJob Title:Mgr/Asst Mgr - ASM ServiceLevel:L3Function:  ServiceDepartment  (Sub-function)NAJOB PURPOSE Responsible for expansion of service network in the assigned area, achievement of service targets, adherence to service standards across all dealer workshops/branches and product support to manufacturing/R&D teamsINTERACTION  WITH...

  • MGR (SALES - UB) - Bangalore RO

    6 days ago

    India Bajaj Auto Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title:Mgr/Asst Mgr - ASM SalesLevel:EXFunction:  SalesDepartment  (Sub-function)NAJOB PURPOSE An Area Sales Manager manages the sales force within his defined regional territory. An Area Sales Manager is responsible for overseeing sales operations, meeting revenue/volume targets and managing the sales team in the region.INTERACTION  WITH STAKEHOLDERS...

  • MGR (SALES - UB) - Bhopal RO

    20 hours ago

    India Bajaj Auto Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionJob Title:Mgr/Asst Mgr - ASM SalesLevel:L3Function:  SalesDepartment  (Sub-function)NAJOB PURPOSE An Area Sales Manager manages the sales force within his defined regional territory. An Area Sales Manager is responsible for overseeing sales operations, meeting revenue/volume targets and managing the sales team in the region.INTERACTION ...

  • MGR (PROD & TECHNICAL SUPPORT-IB) | Homologation

    7 days ago

    India Bajaj Auto Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionJob Title:Mgr/Asst Mgr - HomologationLevel:EXFunction:  OperationsDepartment  (Sub-function)NAJOB PURPOSE Bajaj Auto exports in 70+ countries via distributor channel management. To provide employment, drive synergies and efficiencies in the process, local lines at Distributor locations are set. This role is responsible for driving...

  • L3 - Mgr/Asst Mgr - Homologation & Regulatory Compliance

    5 days ago

    India Bajaj Auto Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob Title:Mgr/Asst Mgr - Homologation & Regulatory ComplianceLevel:L3Function:  OperationsDepartment  (Sub-function)NAJOB PURPOSE Homologation role is required to ensure that the respective countries technical specification wrt. product are taken care of by passing the information back to R&D team about chnages in any of the regulatory norm...

  • Lead Business Analyst

    2 weeks ago

    India Oracle Full time

    Job Description About the Company/Team Oracle is a global technology leader known for transforming the way the world does business. Our team delivers innovative banking solutions, enabling institutions to optimize operations, enhance customer experiences, and drive growth. We are committed to integrity, collaboration, and excellence, valuing people who are...

  • Lead Business Analyst

    2 weeks ago

    India ORACLE Full time

    Job Category Consulting About the Company Team Oracle is a global technology leader known for transforming the way the world does business Our team delivers innovative banking solutions enabling institutions to optimize operations enhance customer experiences and drive growth We are committed to integrity collaboration and excellence valuing people who are...

  • Tech Support Analyst

    1 hour ago

    Pune, India UBS Full time

    Job Description Job Reference # 320284BR Job Type Full Time Your role Are you excited about playing a key role in keeping UBS competitive in an increasingly digitized worked We are looking for an Tech Support Analyst to: - Be responsible for providing hands-on Level 2 production support of Wealth Management Americas Advisory suite of applications. - Govern...