Application Support Engineer

2 days ago

Bengaluru, Karnataka, India Augnito Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Application Support - JD

About Us:

is the next gen Voice AI powering the healthcare industry. Augnito empowers medical professionals and streamlined clinical workflows with cloud-based, AI speech recognition that offers ergonomic data entry with 99% accuracy, without the need for voice profile training, from any device, anywhere.

From the outset, Augnito was built in close partnership with clinicians, using human-centered design, to create an AI natural language processing engine to fit your needs – not the other way around. As a result, Augnito offers excellent support for a wide variety of clinical vocabulary and workflows and can halve your clinical reporting and admin time, increase revenue, prevent physician burnout, eliminate transcription waiting delays, and enable you to focus your energy on patient care – not documentation. Augnito is currently deployed at 300+ hospitals and health systems and has a growing presence in 20+ countries, including the US, UK and Canada

About the role:

The responsibilities include resolving customer's technical queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with technical service help desk.

Responsibilities
  • Act as the first line of support (L1 & L2) by effectively addressing incidents and inquiries reported via Freshdesk, phone, email, and chat.
  • Diagnose customer issues by analyzing inquiries, reviewing past resolutions, and providing accurate, timely solutions.
  • Maintain and update runbooks with newly identified solutions to enhance the knowledge base.
  • Serve as the primary contact point for customers requiring technical assistance, ensuring professional and empathetic communication.
  • Drive production incidents to resolution while collaborating with engineering teams, and prepare detailed root cause analysis (RCA) reports.
  • Assist customers with account setup, onboarding, and system installations.
  • Deliver clear, step-by-step technical guidance to resolve a variety of customer issues.
  • Track, prioritize, and follow up on customer queries, escalating critical issues to engineering when necessary.
  • Ensure consistent, prompt feedback and proactive communication with customers throughout the resolution process.
Skills & Requirements
  • Bachelor's degree in IT, Computer Science, Engineering, or a related field.
  • 4+ years of application support experience, preferably within the healthcare or health-tech domain.
  • Strong analytical, troubleshooting, and problem-solving skills with attention to detail.
  • Excellent verbal and written communication skills, with strong email etiquette and customer service orientation.
  • Ability to work independently, take initiative, and adapt to fast-paced, dynamic environments.
  • Familiarity with incident management tools (e.g., Freshdesk, Jira, ServiceNow) is a plus.
  • Knowledge of healthcare IT systems, AI/ML applications in healthcare, or regulatory standards (e.g., HIPAA) is desirable.

  • Application Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Infogain Full time US$ 90,000 - US$ 1,20,000 per year

    Roles & ResponsibilitiesCore SkillsJob DescriptionApplication Support: Monitor, troubleshoot, and resolve issues related to .NET applications in production environments.Issue Diagnosis: Identify root causes of performance issues, errors, or failures in .NET-based systems and provide timely resolutions.Collaboration: Work with development teams to reproduce...

  • Application Support Engineer

    5 days ago

    Bengaluru, Karnataka, India VAM Systems Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionVAM Systems is a Business Consulting, Technology Solutions, and Professional Services organization with operations in the USA, UAE, Bahrain, India, Singapore, and Australia. We provide leading-edge information and communication technology-based business solutions that enable our clients to achieve sustainable profit and consistent growth....

  • Application Support Engineer

    1 week ago

    Bengaluru, Karnataka, India HR PLACEMENT CONSULTANTS (HRPC) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position: APPLICATION SUPPORT ENGINEERRole: AssociateJob-Type: Full Time (Third party payroll*)Location: BangaloreFunction: Corporate Security & Investigations (CSI)Sub-Function: SecTech*Note: This is a third party deployed rolePosition Overview:The Application Support Engineer is responsible for configuring, monitoring, and maintaining the Access Control...

  • Application Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Advent Global Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Project Role : Application Support EngineerProject Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.Must have skills : PeopleSoft PeopleToolsGood to have skills : NAMinimum 3 year(s) of experience is requiredEducational Qualification : 15 years full...

  • Application Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Wissenpro It Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Call Raveen at or email your resume to to apply.Call Shikha at or email your resume to to apply.Interested candidates can apply for any of the three roles below and send their updated resumes via email. Please mention clearly in your email which role you are applying for.1. Travel and Expense Service EngineerJD: Manage, configure, and provide support for...

  • Applications Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India nVent Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Were looking for people who put their innovation to work to advance our success and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.What You Will Experience In This Position : - Understand the challenges faced by prospects, customers, and the industry in...

  • Application Support Engineer

    1 day ago

    Bengaluru, Karnataka, India Samartha Infosolutions Pvt Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Role: Application Support EngineerExperience: 0 to 4yrsSkills:Experience/ knowledge on Application Support, SQL Linux is mandatory.Shell scripting execution levelAzure Cloud Knowledge and Docker Administration is added advantageJava and SQL Skill is advantagesWorking rotational shifts – General , Morning , Second & Night ShiftsExcellent Communication...

  • Application Support Engineer

    1 day ago

    Bengaluru, Karnataka, India Publicis Sapient Consulting Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    L2 Application Support Engineer This role is all about providing second-level production support – troubleshooting incidents, ensuring SLAs are met, managing service requests, and collaborating closely with L1 & L3 teams. You'll also get to work on RCA, automation opportunities, and knowledge sharing while building skills for L3 support. We are...

  • OTM Application Engineer

    2 weeks ago

    Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are looking for an experiencedOTM Application Engineerwith deep expertise in Oracle Transportation Management (OTM). The ideal candidate will work closely with stakeholders, business teams, and technical partners to design, develop, and support OTM solutions for logistics and supply chain processes.Roles & Responsibilities:Translate business requirements...

  • Application Support

    1 week ago

    Bengaluru, Karnataka, India Aarushi Infotech Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Job Role: SMEKey ResponsibilitiesApplication Operations & ManagementStudy and perform capacity planning to ensure adequate capacity is available in applications across all environments (Replica and Prod) as per current and future projections.Analyze volumetrics, traffic, and routing patterns, and perform business KPI trending to identify abnormal deviations...