
Application Support Engineer
8 hours ago
Application Support - JD
About Us:
is the next gen Voice AI powering the healthcare industry. Augnito empowers medical professionals and streamlined clinical workflows with cloud-based, AI speech recognition that offers ergonomic data entry with 99% accuracy, without the need for voice profile training, from any device, anywhere.
From the outset, Augnito was built in close partnership with clinicians, using human-centered design, to create an AI natural language processing engine to fit your needs – not the other way around. As a result, Augnito offers excellent support for a wide variety of clinical vocabulary and workflows and can halve your clinical reporting and admin time, increase revenue, prevent physician burnout, eliminate transcription waiting delays, and enable you to focus your energy on patient care – not documentation. Augnito is currently deployed at 300+ hospitals and health systems and has a growing presence in 20+ countries, including the US, UK and Canada
About the role:
The responsibilities include resolving customer's technical queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with technical service help desk.
Responsibilities- Act as the first line of support (L1 & L2) by effectively addressing incidents and inquiries reported via Freshdesk, phone, email, and chat.
- Diagnose customer issues by analyzing inquiries, reviewing past resolutions, and providing accurate, timely solutions.
- Maintain and update runbooks with newly identified solutions to enhance the knowledge base.
- Serve as the primary contact point for customers requiring technical assistance, ensuring professional and empathetic communication.
- Drive production incidents to resolution while collaborating with engineering teams, and prepare detailed root cause analysis (RCA) reports.
- Assist customers with account setup, onboarding, and system installations.
- Deliver clear, step-by-step technical guidance to resolve a variety of customer issues.
- Track, prioritize, and follow up on customer queries, escalating critical issues to engineering when necessary.
- Ensure consistent, prompt feedback and proactive communication with customers throughout the resolution process.
- Bachelor's degree in IT, Computer Science, Engineering, or a related field.
- 4+ years of application support experience, preferably within the healthcare or health-tech domain.
- Strong analytical, troubleshooting, and problem-solving skills with attention to detail.
- Excellent verbal and written communication skills, with strong email etiquette and customer service orientation.
- Ability to work independently, take initiative, and adapt to fast-paced, dynamic environments.
- Familiarity with incident management tools (e.g., Freshdesk, Jira, ServiceNow) is a plus.
- Knowledge of healthcare IT systems, AI/ML applications in healthcare, or regulatory standards (e.g., HIPAA) is desirable.
-
Application Support Engineer
1 week ago
Bengaluru, Karnataka, India Infogain Full time US$ 90,000 - US$ 1,20,000 per yearRoles & ResponsibilitiesCore SkillsJob DescriptionApplication Support: Monitor, troubleshoot, and resolve issues related to .NET applications in production environments.Issue Diagnosis: Identify root causes of performance issues, errors, or failures in .NET-based systems and provide timely resolutions.Collaboration: Work with development teams to reproduce...
-
Application support engineer
4 weeks ago
Bengaluru, Karnataka, India HR PLACEMENT CONSULTANTS Full timePosition: APPLICATION SUPPORT ENGINEERRole: AssociateJob-Type: Full Time (Third party payroll*)Location: BangaloreFunction: Corporate Security & Investigations (CSI)Sub-Function: Sec Tech*Note: This is a third party deployed role Position Overview:The Application Support Engineer is responsible for configuring, monitoring, and maintaining the Access Control...
-
Application Support Engineer
1 week ago
Bengaluru, Karnataka, India HR PLACEMENT CONSULTANTS (HRPC) Full time ₹ 1,04,000 - ₹ 1,30,878 per yearPosition: APPLICATION SUPPORT ENGINEERRole: AssociateJob-Type: Full Time (Third party payroll*)Location: BangaloreFunction: Corporate Security & Investigations (CSI)Sub-Function: SecTech*Note: This is a third party deployed rolePosition Overview:The Application Support Engineer is responsible for configuring, monitoring, and maintaining the Access Control...
-
Application Support Engineer
4 weeks ago
Bengaluru, Karnataka, India HR PLACEMENT CONSULTANTS (HRPC) Full timePosition: APPLICATION SUPPORT ENGINEERRole: AssociateJob-Type: Full Time (Third party payroll*)Location: BangaloreFunction: Corporate Security & Investigations (CSI)Sub-Function: SecTech*Note: This is a third party deployed rolePosition Overview:The Application Support Engineer is responsible for configuring, monitoring, and maintaining the Access Control...
-
Application Support Engineer
1 week ago
Bengaluru, Karnataka, India TalentMicro Full time ₹ 6,00,000 - ₹ 9,00,000 per yearTalentMicro,the lader in Recruitment and HR applications is seeking experienced Engineers to deliver and provide application support services to its customers across India.Role DescriptionPrepare System Requirement Specifications based on customer requiremetns, identify and documet GAPs, get teh changes developed by software development team and them perform...
-
Application Support Engineer
4 weeks ago
Bengaluru, Karnataka, India HR PLACEMENT CONSULTANTS (HRPC) Full timePosition: APPLICATION SUPPORT ENGINEER Role: Associate Job-Type: Full Time (Third party payroll*) Location: Bangalore Function: Corporate Security & Investigations (CSI) Sub-Function: SecTech *Note: This is a third party deployed role Position Overview: The Application Support Engineer is responsible for configuring, monitoring, and maintaining the...
-
Applications Support Engineer
2 weeks ago
Bengaluru, Karnataka, India nVent Full time ₹ 8,00,000 - ₹ 24,00,000 per yearWere looking for people who put their innovation to work to advance our success and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.What You Will Experience In This Position : - Understand the challenges faced by prospects, customers, and the industry in...
-
OTM Application Engineer
2 weeks ago
Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe are looking for an experiencedOTM Application Engineerwith deep expertise in Oracle Transportation Management (OTM). The ideal candidate will work closely with stakeholders, business teams, and technical partners to design, develop, and support OTM solutions for logistics and supply chain processes.Roles & Responsibilities:Translate business requirements...
-
Application Support Engineer
1 week ago
Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year.Net Application Support Engineer - EMEAL Regional Ops In these role your roles & responsibilities areCollaborate with Platform Specialists to understand detailed business and user requirements. Assist in creating technical documentation and system flowcharts. Analyze business needs and ensure solutions meet those requirements. Convert...
-
Application Support Engineer
4 days ago
Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per yearApplication Support Engineer - EMEAL Regional Ops In these role your roles & responsibilities areCollaborate with Platform Specialists to understand detailed business and user requirements. Assist in creating technical documentation and system flowcharts. Analyze business needs and ensure solutions meet those requirements. Convert requirements...