Application Support Engineer

2 weeks ago

Bengaluru, Karnataka, India Prep Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About Us
We are a technology-driven financial services firm specializing in providing high-performance trading platforms and broking solutions. Our products serve top brokers and trading institutions across the capital markets. With innovation at our core, we build scalable and secure systems that keep the financial markets running smoothly.

Role Summary
We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction in a fast-paced trading Responsibilities :

  • Act as the primary contact for clients reporting issues related to trading applications and platforms.
  • Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).
  • Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.
  • Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.
  • Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.
  • Offer appropriate and effective resolutions for client queries on functionality, performance,

and usage.

  • Communicate proactively with clients about upcoming product features, enhancements, or

changes.

  • Build and maintain strong relationships with clients through regular, value-added

interactions.

  • Collaborate in conducting UAT, release validations, and production deployment verifications.
  • Assist in root cause analysis and post-incident reviews to prevent Skills & Qualifications :
  • Bachelor's degree in Computer Science, IT, or related field.
  • 2+ years in Application/Technical Support, preferably in the broking/trading domain.
  • Sound understanding of capital markets - Equity, F&O, Currency, Commodities.
  • Strong technical troubleshooting skills - Linux/Unix, SQL, log analysis.
  • Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.
  • Excellent communication and interpersonal skills for effective client interaction.
  • Ability to work under pressure during trading hours and manage multiple priorities.
  • Customer-centric mindset with a focus on relationship building and to Have :
  • Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.
  • Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

)

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