Senior Application Support Engineer

12 hours ago

Bengaluru, Karnataka, India Yucca Scalian Group (Yucca IT Solutions) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role
: .NET Application Support Engineer L2/L3

Location:
Bidadi, Bengaluru

Employment Type:
Full-Time

Key Responsibilities:

Level 2 Support:

  • Respond to and resolve application-related incidents and service requests.
  • Perform root cause analysis and provide timely resolutions.
  • Monitor application performance and availability.
  • Document issues and resolutions in the knowledge base.
  • Collaborate with L1 support and escalate issues as needed.

Level 3 Support:

  • Analyze and resolve complex technical issues in .NET applications.
  • Debug code and perform minor enhancements or bug fixes.
  • Work closely with development teams to deploy patches and updates.
  • Participate in release management and deployment activities.
  • Conduct performance tuning and optimization of applications.

Technical Skills:

  • Strong proficiency in
    C#
    ,
    ASP.NET
    ,
    .NET Core
    , and
    MVC
    .
  • Experience with
    SQL Server
    ,
    Entity Framework
    , and
    LINQ
    .
  • Familiarity with
    REST APIs
    ,
    Web Services
    , and
    Windows Services
    .
  • Knowledge of
    Azure/AWS cloud environments
    is a plus.
  • Experience with
    monitoring tools
    (e.g., AppDynamics, New Relic, Azure Monitor).
  • Proficient in
    debugging tools
    and
    log analysis
    .

Soft Skills:

  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal abilities.
  • Ability to work independently and in a team environment.
  • Customer-focused mindset with a proactive approach.

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