Customer Support Agent

2 weeks ago


Thoothukudi, Tamil Nadu, India SATHYA Web Services Private Limited Full time ₹ 1,44,000 - ₹ 2,16,000 per year

Customer Support Agent – Roles & Responsibilities

  • Handle customer inquiries through calls, emails, and chats in a professional manner.
  • Provide accurate information about products, services, and billing.
  • Register customer complaints and ensure timely resolution.
  • Coordinate with technical or field teams for issue follow-up and closure.
  • Maintain detailed records of customer interactions in the CRM system.
  • Escalate unresolved or complex issues to the concerned department.
  • Ensure high levels of customer satisfaction and maintain service quality standards.
  • Update customers proactively about service requests or outages.
  • Support renewal, upgrade, and retention activities as guided by the manager.
  • Follow company communication guidelines, scripts, and performance targets.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹18,000.00 per month

Work Location: In person



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