Customer Support Agent
2 weeks ago
Customer Support Agent – Roles & Responsibilities
- Handle customer inquiries through calls, emails, and chats in a professional manner.
- Provide accurate information about products, services, and billing.
- Register customer complaints and ensure timely resolution.
- Coordinate with technical or field teams for issue follow-up and closure.
- Maintain detailed records of customer interactions in the CRM system.
- Escalate unresolved or complex issues to the concerned department.
- Ensure high levels of customer satisfaction and maintain service quality standards.
- Update customers proactively about service requests or outages.
- Support renewal, upgrade, and retention activities as guided by the manager.
- Follow company communication guidelines, scripts, and performance targets.
Job Types: Full-time, Permanent, Fresher
Pay: ₹12, ₹18,000.00 per month
Work Location: In person
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