Customer Support Associate
3 days ago
Roles and Responsibilities
- Receive and log dispute tickets raised by creators and brands through the platform.
- Classify each ticket under appropriate categories such as Payment, Delivery, Content Quality, Policy Violation, Escrow Refund, or Others.
- Communicate with both parties (creators and brands) through chat or email in a neutral, professional, and solution-oriented manner.
- Maintain consistent tone and follow approved communication templates and brand guidelines.
- Collect and verify evidence from both sides (e.g., screenshots, post links, delivery proof) to validate claims.
- Use internal tools and APIs to confirm delivery or completion status of disputed tasks.
- Apply standard resolution procedures, including refund, partial refund, or payout hold, based on platform policies.
- Prepare and submit daily/weekly reports on ticket status, dispute trends, and resolution performance.
- Identify and highlight recurring dispute patterns and provide feedback to improve internal processes and user experience.
Job Types: Full-time, Permanent, Fresher
Pay: ₹12, ₹18,000.00 per month
Work Location: In person
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